Marta Zarkowska
New York,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Looking for Entry Level position in Financial Industry offering experience in related roles, as well as passion and motivation for personal development and improvement in order to enhance knowledge and exceed expectations in the new position.
Overview
18
18
years of professional experience
Work History
Customer Service Lead
FedexOffice
NYC, NY
03.2012 - Current
- Greeted customers and listened closely to needs described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Supervised production of printing services to the retail customers as well as large corporations (Macy's, Bloomingdale) which required working out with store management tactics and solutions ensuring successful operations. Center became the most profitable one in United States in 2021-2022
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes with customers visiting center, on the phone and via email
- Performed daily reconciliation of center finances
Customer Service Lead
Novitex Enterprise Solutions Inc.
NYC, NY
04.2004 - 03.2012
- Supervised day-to-day Records/Scanning operation providing services for Goldman Sachs company. Services included maintaining hard copy file room for Legal department, scanning/uploading/coding documents in company database systems and sharepoints for Accounting, Legal, Compliance, Tax and other departments.
- Coached new team members on service techniques and assisted senior management in performing annual reviews of the team members to identify training needs
- Worked with management on streamlining processes and procedures to ensure service quality, effectiveness and maximum productivity of the team
Education
Bachelor of Science - Mathematics Education
Teachers Academy
Krakow, PolandSkills
- Strong Analytical and Problem Solving Skills
- Establishing and maintaining customer relationships by understanding and responding to their needs
- Proactive self-starter
- Team-oriented and cooperative
- Data entry and maintenance
- Creative problem solving, independently finding solutions in order to complete assigned tasks
- Upselling products and services
- Multiple recognitions at both jobs for high performance, work ethics, reliability and dedication
- Computer proficiency
- Microsoft Office Suite
Timeline
Customer Service Lead
FedexOffice
03.2012 - Current
Customer Service Lead
Novitex Enterprise Solutions Inc.
04.2004 - 03.2012
Bachelor of Science - Mathematics Education
Teachers Academy
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