Kecia Young
Customer Service
Queens Village,NY
Summary
Personable and organized Customer Team Lead brings superior customer service and leadership skills. Supervises junior team members and provides constructive feedback to enhance performance. Resourceful problem-solver with sound judgment and proven history of fostering patron loyalty and satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Lead
Jcpenny
10.2015 - Current
- Trained cashier team in register operation, customer service procedures, and merchandising
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Patient Care Coordinator
Promenade Rehab and Healthcare Center
05.2011 - 09.2014
- Protected patient data with secure records management system
- Coordinated effective interdepartmental collaboration through open communication between medical staff
- Conveyed policies and procedures to patients from medical and administrative standpoints.
Education
Bachelor of Science (B.S.) - Human Resources Management -
Bay Path University
Longmeadow, MAAssociate in Applied Science (A.A.S.) - Medical Assistant -
Plaza College
Queens, NY06.2013
Skills
- Issue resolution
- Analytical And Critical Thinking
- Strong Interpersonal Skills
- Organization
- Customer Service Experience
- Cash Handling
- Problem-Solving Skills
- Upselling And Cross-Selling
- Sales Leadership
Timeline
Customer Service Lead
Jcpenny
10.2015 - Current
Patient Care Coordinator
Promenade Rehab and Healthcare Center
05.2011 - 09.2014
Bachelor of Science (B.S.) - Human Resources Management -
Bay Path University
Associate in Applied Science (A.A.S.) - Medical Assistant -
Plaza College