Tianti Henderson
Montgomery,AL
Summary
Customer service professional prepared to lead teams with focus on achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance.
Overview
8
8
years of professional experience
Work History
Customer Service Lead
Five Star Call Center
06.2022 - 03.2025
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Manager
ASK Telemarketing
02.2017 - 05.2022
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Pearl Academy
Selma, AL05-2009
Skills
- Customer service
- Issue resolution
- Team management
- Process improvement
- Performance evaluation
- Training and mentoring
- Client relationship management
- Communication skills
- Conflict resolution
- Customer feedback
- Payment processing
- Email etiquette
- Call center experience
- Telephone etiquette
- Customer relations
- Call center
Timeline
Customer Service Lead
Five Star Call Center
06.2022 - 03.2025
Customer Service Manager
ASK Telemarketing
02.2017 - 05.2022
High School Diploma -
Pearl Academy
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