Amanda Guillen
ESS Spring Branch
Houston,TX
14
years of professional experience
Bilingual (English/Spanish) administrative and operations professional with over a decade of experience managing office functions, client relations, and organizational systems in corporate and government settings. Skilled in scheduling, records management, vendor coordination, and daily operations support. Known for precision, reliability, and adapting quickly to new systems and environments.
Work History
Substitute Teacher
1 Year- Adapted to varied classroom environments and executed assignments across elementary to high school grade levels to maintain continuity in student learning.
- Applied school-specific procedures and protocols with precision, ensuring compliance and enhancing classroom management.
- Cultivated a warm and welcoming learning environment, fostering student engagement and encouraging participation.
Administrative Assistant
3 Years 7 Months- Coordinated administrative and clerical support to facilitate efficient daily office operations.
- Welcomed and directed clients in person and by phone, ensuring inquiries reached the appropriate department.
- Developed and maintained filing and retrieval systems while managing office supply inventory and evaluating vendors.
Intern, Child Support Division, Access and Visitation
2 Months- Developed organizational methods to streamline filing and management of call center data.
- Offered non-judgmental support to parents and guardians staffing the hotline to ensure effective communication.
- Coordinated projects requiring strong organizational and communication skills for successful program implementation.
Quality Assurance Ambassador
1 Year 7 Months- Coached and mentored underperforming associates in production environment, resulting in 25% reduction in errors.
- Collaborated with managers and associates to develop strategies that enhanced stowing rates.
- Identified and resolved shipping errors using internal Amazon logistics systems to ensure timely deliveries.
Office Manager
1 Year 2 Months- Managed office operations, ensuring organized procedures and effective assignment of clerical functions.
- Delegated tasks to office staff and evaluated their performance to enhance team accountability.
- Built strong client relationships, resulting in repeat visits and increased sales.
Administrative Assistant
1 Year- Coordinated scheduling and calendar management for staff, optimizing appointment organization and meeting confirmations.
- Prepared correspondence, reports, and documents, maintaining accuracy and consistent formatting.
- Processed incoming and outgoing mail and managed office supply requests to facilitate smooth daily operations.
Student Worker
3 Years- Operated campus telephone line, screening and forwarding calls, providing information, taking messages, and scheduling appointments to ensure efficient communication.
- Performed data entry and abstraction tasks using Microsoft Excel and Word.
- Provided support to staff on projects to facilitate departmental success. and tasks to help meet departmental goals and deadlines.
Education
BA - International Studies
Skills
Languages: English and Spanish
Technical: Microsoft Excel
Microsoft Word
Office operations
Records management
Data entry
Personal Skills: Adaptable
Relationship management
Creative problem-solving
Deadline management-oriented
Interests
Enjoy creating travel vlogs for my friends and family.
I enjoy participating in library workshops
enhancing my artistic and crafting skills.
Timeline
Substitute Teacher
ESS Spring Branch
08.2025 - CurrentRead More
Administrative Assistant
C.H.W.F. Inc
01.2022 - 08.2025Read More
Intern, Child Support Division, Access and Visitation
Office of the Attorney General
10.2021 - 12.2021Read More
Quality Assurance Ambassador
Amazon
08.2018 - 03.2020Read More
Office Manager
Houston Acne Specialist
03.2017 - 05.2018Read More
Administrative Assistant
C.H.W.F. Inc
08.2015 - 08.2016Read More
Student Worker
University Marketing Office
08.2012 - 08.2015Read More
Texas State University
BA from International Studies
Read More