Amanda Gunn
Salamanca,NY
Summary
Customer-focused professional with a proven track record of delivering exceptional service, utilizing strong communication and problem-solving skills to effectively resolve customer inquiries and build positive relationships, consistently exceeding customer satisfaction expectations.
Overview
18
18
years of professional experience
Work History
Housekeeper
Amanda's Cleaning Service
Salamanca, NY
01.2007 - Current
- Have worked as a self-employed cleaner cleaning vacation homes and properties in Ellicottville, NY and in the surrounding area during the winter ski-season.
- Have cleaned Air BnB same day turnovers.
- Utilized hard working, fast paced time management skills.
Customer Service/Cashier
Nafco Quick Stop
Salamanca, NY
08.2024 - 02.2025
- Operated a cash register and accurately handled customer transactions
- Provided exceptional customer service to customers
- Stocked merchandise shelves and cooler
- Performed daily checkouts and reconciled the till at the end of each shift
- Utilized strong problem-solving skills to resolve customer complaints
- Along with having maintained cleanliness and organization of the store
- Monitored fuel pump and took appropriate actions when needed
Bus Monitor/Aide
Corvus Bus & Charter, Inc
Falconer, NY
01.2024 - 06.2024
- A dedicated and reliable bus monitor with a proven ability to maintain student safety and order on the bus, ensuring smooth transportation by effectively managing boarding, seating, and behavior while adhering to strict safety protocols and promptly addressing any potential issues
- Experienced in communicating with students, parents, and school staff to foster a positive and disciplined environment on the bus
Cashier
Pumpkinville
Great Valley, NY
09.2024 - 10.2024
- Also worked as a Cashier during the fall season of 2022 and 2023, 2024 was the third season as an employee.
- Worked in the Bootique gift shop assisting customer needs and cashing out customer orders
- Restocking items when necessary
Teacher Assistant
Salamanca City Central School District
Salamanca, NY
11.2022 - 11.2023
- Worked as a substitute teacher as needed in all grade levels
- Worked as a teacher assistant in the kindergarten working with students with their daily activities and school work
- Made sure that students were on task and corrected behavioral issues when necessary
Receptionist
Western Door Enterprises
Salamanca, NY
04.2022 - 08.2022
- Worked as the receptionist at the front desk
- I greeted guests and answered any incoming phone calls
- Also collected rental payments from rental clients and directed guests to the appropriate personnel
Caseworker Trainee (Temporary Position)
Department of Social Services
Olean, NY
08.2015 - 01.2016
- Attended meetings on reported child protective services cases, office filing, progress notes, interviewing families with follow up cases and assisted other case workers as needed with their cases
- I began to have an understanding of what it was like working as a caseworker and I was able to assist some families with situations where they were in need of services and were unaware of how to obtain them
- Personality skills were used such as being a positive and polite person in approaching people in difficult situations
Customer Service Representative
The Connection
Olean, NY
10.2013 - 06.2014
- Work as a customer service representative taking phone calls for health care payment systems
- We consolidate, deliver, and reward by sending out virtual card payments to health providers nationwide
- Also, am responsible with following HIPAA guidelines and confidential information and am responsible for using computer programs such as VCP (virtual card processing) along with being proficient in programs such as word and excel
- I have gained an extraordinary amount of customer service experience than what I had by taking customer phone calls
- I worked face to face with customers but I became proficient with interacting with customers from a different perspective
- Learned how to work with customers in difficult situations
- Need to look at the problem from the customers point of view
Pharmacy Clerk
Wal-Mart
Olean, NY
04.2013 - 08.2013
- Employed as a pharmacy clerk by cashing out customer’s orders and also tended to their needs and met their satisfactions by assisting them with locating store inventory
- Also, was responsible for logging and filing confidential prescription information in alphabetical/numerical order along with being responsible for following HIPAA guidelines and keeping confidential information
- Also, stocked inventory when needed
- Gained an extraordinary face to face interaction with customers and gained an extensive amount of customer service experience
- Learned how to work with customers on a daily basis and learned how to handle difficult situations with In stressful situations
Veterinarian Assistant
Timothy O'Leary DVM Animal Care
Little Valley, NY
07.2012 - 04.2013
- Was employed part-time with Timothy O’Leary DVM Animal Care and worked as an assistant staff to veterinary services
- Job duties included but were not limited to, filling out forms and certificates, filing paperwork, prepping animals for surgeries, clean-up, and filling vaccines
- Also, tending to clients’ needs when necessary and assisted the clients’ with their appointments
Outreach Caseworker/Therapeutic Staff Support
The Guidance Center
Bradford, PA
01.2011 - 09.2011
- Worked at The Guidance Center as an Outreach Caseworker/Therapeutic Staff Support working in a direct client setting with children with special needs and behavioral problems within the school they attend
- Job duties included, but not limited to, observing children and prompting them to stay focused and making sure they do their school work successfully throughout the day
Education
Master's - Science of Mental Health Counseling
Walden University
Minneapolis, MN01.2012
Bachelor's - Science of Psychology
University of Pittsburgh at Bradford
Bradford, PA12.2010
Associates - Liberal Arts and Social Sciences
Jamestown Community College
Olean, NY12.2007
Skills
- Teamwork
- Housekeeping
- Customer service
- Residential cleaning
- Multitasking and organization
- Cleaning and organizing
- Detail-oriented
- Product knowledge
- Customer feedback management
- Hardworking
- Time management
- Multitasking and prioritizing
- Team support and collaboration
Timeline
Cashier
Pumpkinville
09.2024 - 10.2024
Customer Service/Cashier
Nafco Quick Stop
08.2024 - 02.2025
Bus Monitor/Aide
Corvus Bus & Charter, Inc
01.2024 - 06.2024
Teacher Assistant
Salamanca City Central School District
11.2022 - 11.2023
Receptionist
Western Door Enterprises
04.2022 - 08.2022
Caseworker Trainee (Temporary Position)
Department of Social Services
08.2015 - 01.2016
Customer Service Representative
The Connection
10.2013 - 06.2014
Pharmacy Clerk
Wal-Mart
04.2013 - 08.2013
Veterinarian Assistant
Timothy O'Leary DVM Animal Care
07.2012 - 04.2013
Outreach Caseworker/Therapeutic Staff Support
The Guidance Center
01.2011 - 09.2011
Housekeeper
Amanda's Cleaning Service
01.2007 - Current
Master's - Science of Mental Health Counseling
Walden University
Bachelor's - Science of Psychology
University of Pittsburgh at Bradford
Associates - Liberal Arts and Social Sciences
Jamestown Community College