Amanda Gutierrez

Responsible for managing physical security operations across data center environments, with a focus on access control, policy enforcement, incident response, and audit readiness , while ensuring compliance with site security procedures, customer requirements, and internal standards.

• Manage physical access control for data center spaces, ensuring only authorized employees, vendors, and visitors enter restricted and secure areas.
• Oversee badging, visitor management, escort coordination, and access reviews to support operational security and compliance requirements.
• Develop, maintain, and standardize security SOPs, incident procedures, and site-specific documentation for access control and removable media handling.
• Conduct physical security risk assessments, site walkthrough, camera reviews, and investigations related to security concerns, policy violations, and operational incidents.
• Partner with data center operations, vendors, and security personnel to support secure maintenance activities, customer access, and infrastructure-related work.
• Track, audit, and report access activity, security findings, and corrective actions to support monthly reporting, compliance reviews, and continuous improvement.

• Ability to provide an in-depth knowledge of Physical Security principles to meet client needs and successfully protect infrastructure, and property
• Effectively enforce Data Center facility access policies, conduct monthly/Quarterly audits, and administer access requests approvals
• Handling camera maintenance Audits (MOPS) regularly to be in compliance with client needs
• Conducted research of recorded video events and access events in support of official inquiries and investigations
• Performed remote access control duties to provide access to personnel who have satisfied requirements for access to controlled/restricted areas (Access Request) for employees, Visitors and contractors
• Operated multiple computer-based platforms related to video surveillance and electronic access controls (VI Monitor Plus & Monitor Cast)
• Troubleshooted system problems and reports system deficiencies for on-site maintenance, as required
• Maintained physical data center infrastructure & Perform day to day facility operations, security tasks, and audits
• Oversaw team of 8 security officers and managed scheduling and performance evaluations.
• Recorded incident reports with detailed accounts of occurrences.
• Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.

• Managed resolution of customer issues through systematic opening and tracking of trouble tickets.
• Clarified product options and associated charges to ensure compliance with FCC regulations.
• Utilized CRM application to streamline customer service processes efficiently.
• Assisted in troubleshooting routine issues by following established procedures. Collaborated with colleagues to seek guidance and support when needed.
• Oversaw quality assurance processes to uphold call center performance standards.
• Delivered strategic insights during team meetings to foster innovative solutions for enhancing workflow efficiency.
• Demonstrated self-motivation and accountability in all tasks undertaken.

• performed a clear speaking voice and enunciated quickly and accurately using the (Dragon) system
• Ensured compliance with FCC guidelines regarding closed captioning standards, minimizing legal risks associated with noncompliance.
• Provided real-time closed captioning services for individuals with hearing impairments, ensuring equal access to courtroom information.
• Provided strong oral and verbal communication skills, including spelling
• Provided excellent customer service by captioning a variety of conversations verbatim
• Maintained strict confidentiality and professionalism
• Provided strong memory recall and excellent reading skills

• Approved and processed payday loans & Title loan applications
• Check cashing & Check Verification
• Contacted customers via phone and email in order to expedite payment and to set up arrangements for repayment on past due accounts
• Determined credit decisions, based on customer's financial ability to pay within terms
• Reviewed accounts for bad debt, and referring delinquent accounts for third party collection or legal action
• Applied a professional attitude and image for internal and external customers
• Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.