Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amanda Hagen

Chanhassen,MN

Summary

Self motivated, efficient Loan Processor with 10+ years in the Mortgage industry. Excellent written and verbal communication skills, with the ability to establish both internal and external relationships built on mutual trust and respect.

Overview

12
12
years of professional experience

Work History

Office Assistant/Appointment Scheduler

Kelly Green Irrigation
03.2024 - Current
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Loan Processor

Park State Bank
05.2022 - 07.2023
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

Senior Loan Processor

Accept.Inc
03.2021 - 01.2022
  • Developed strategies to streamline workflows and reduce redundancies within the processing department, leading to increased productivity levels.
  • Delivered consistent high-quality service that exceeded client expectations and contributed to a growing company reputation in the industry.
  • Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Collaborated with management and other business units to successfully build, test and deploy Encompass.
  • Mentored Junior Processors resulting in quicker turn-times on all files.

Senior Processor

Cherry Creek Mortgage
02.2020 - 01.2021
  • Managed high-volume workloads for timely and accurate completion of loan applications.
  • Maintained strict compliance with regulatory guidelines, preventing potential penalties or delays in processing.
  • Collaborated with underwriters and loan officers to ensure smooth transactions, resulting in reduced closing times.
  • Increased customer satisfaction by promptly addressing concerns and providing clear communication throughout the application process.

Senior Loan Coordinator

Computershare
01.2017 - 01.2019
  • Increased customer satisfaction by promptly responding to inquiries and providing clear explanations on loan requirements.
  • Served as liaison between clients and other departments during complex transactions, ensuring smooth communication and minimal delays.
  • Collaborated closely with underwriting teams to expedite the approval process while maintaining strict quality control measures.
  • Streamlined pre-approval processes by conducting thorough background and financial assessments of prospective borrowers.

Loan Processor

Urban Lending Solutions
05.2012 - 01.2017
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.

Education

High School Diploma -

River Valley High School
Correctionville, IA
05.1999

Skills

  • Analytical & Critical Thinking
  • Multi-tasking and Prioritization
  • Customer Service
  • Automated Underwriting Systems - DU & LP
  • Conventional, Jumbo & Government Loans
  • Encompass

Additional Information

NMLS: #1500112

Timeline

Office Assistant/Appointment Scheduler

Kelly Green Irrigation
03.2024 - Current

Loan Processor

Park State Bank
05.2022 - 07.2023

Senior Loan Processor

Accept.Inc
03.2021 - 01.2022

Senior Processor

Cherry Creek Mortgage
02.2020 - 01.2021

Senior Loan Coordinator

Computershare
01.2017 - 01.2019

Loan Processor

Urban Lending Solutions
05.2012 - 01.2017

High School Diploma -

River Valley High School

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Amanda Hagen