Amanda Hall
Glendale,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.
Overview
15
15
years of professional experience
Work History
Customer Service Manager/Office Manager
CLARION MANAGEMENT SERVICES LLC
07.2017 - 04.2024
- Onboarding and training for new employees.
- Handling inbound sales orders, invoicing, collections, and HR assistance.
- Coordination with warehouse and sales teams.
- Office management tasks and event planning.
- Took ownership of customer issues and followed problems through to resolution.
Customer Service Representative
STATES LOGISTICS 3PL
12.2016 - 01.2017
- Order processing, shipment scheduling, and paperwork management.
- Collaboration with couriers and dispatchers for timely deliveries.
- Cross-trained to support other accounts as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed inbound and outbound paperwork for construction company.
- Coordinated shipments and pickups with vendors.
- Handled inventory and multitasked with multiple WMS programs.
Customer Service Lead
JOURNEY BLOOMS (Spellbinders Paper Arts)
10.2014 - 03.2016
- Provided customer support and training for MLM company.
- Ran reports, assisted in warehouse operations, and trained new staff.
- All office manager duties.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed approximately 40 daily inbound calls.
Sales Administrator
SPELLBINDERS PAPER ARTS
02.2014 - 10.2014
- Managed orders and shipping for international clients.
- Maintained customer relationships and assisted with custom inquiries.
- Boosted sales revenue by efficiently processing orders and coordinating with sales team on customer requirements.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Played key role in driving strategic initiatives that propelled company to Fortune 500 status.
Customer Service Manager
SPELLBINDERS PAPER ARTS
01.2009 - 02.2014
- Answer multiline system, place large orders for distributors and retailers.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Receive final order, ship to customer for domestic and international locations.
- Optimized workflow processes to maximize efficiency while maintaining unwavering commitment to client satisfaction.
Education
Texas Bible Institute
Columbus, TX05.2005
NY Regence diploma -
Whitney Point High School
Bingamton, NY01.2002
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Training and mentoring
- Exceptional telephone etiquette
- Account Management
- Positive and Constructive Feedback
- Training and coaching
- Administrative Support
- Project Management
- Professional and Courteous
References
- Jim Cunningham, VP Operations, 602-434-8261
- Bernie Lorenz, Chief Science officer, 480-370-6852
Training
SkillPath Customer Service seminar 2013
Timeline
Customer Service Manager/Office Manager
CLARION MANAGEMENT SERVICES LLC
07.2017 - 04.2024
Customer Service Representative
STATES LOGISTICS 3PL
12.2016 - 01.2017
Customer Service Lead
JOURNEY BLOOMS (Spellbinders Paper Arts)
10.2014 - 03.2016
Sales Administrator
SPELLBINDERS PAPER ARTS
02.2014 - 10.2014
Customer Service Manager
SPELLBINDERS PAPER ARTS
01.2009 - 02.2014
Texas Bible Institute
NY Regence diploma -
Whitney Point High School
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