Brionna Jolly
Sherman,TX
Summary
Results driven and highly adaptable professional with experience in office administration, operations coordination, customer service, dispatching, and team support within fast paced environments. Skilled in managing daily workflows, coordinating schedules, handling customer communications, and maintaining organized records with a high level of accuracy and professionalism. Experienced in building strong relationships with customers, vendors, technicians, management, and external partners while providing excellent service and support. Recognized for strong organizational abilities, multitasking, problem solving, and the ability to remain calm and efficient under pressure. Proficient in Microsoft Office Suite, ServiceTitan, and administrative systems with the ability to quickly learn new technologies and processes. Dependable team player with a strong work ethic, positive attitude, and commitment to supporting operational efficiency, customer satisfaction, and overall business success.
Overview
6
6
years of professional experience
Work History
Assistant Office Manager, Customer Service & Office Coordinator
Genzel Plumbing
Sherman, TX
11.2024 - Current
- Manage daily office operations, scheduling, dispatching, and workflow coordination in a fast paced environment
- Serve as the primary point of contact for customers, technicians, vendors, city officials, and management
- Provide professional customer support by handling scheduling, service requests, escalations, and follow-up communication
- Coordinate technician routing, emergency calls, and scheduling adjustments to maintain efficient daily operations
- Create and process purchase orders, estimates, invoices, and customer updates using ServiceTitan and Microsoft Office Suite
- Maintain organized records, permits, job documentation, and customer communications with strong attention to detail
- Pull permits and coordinate with cities, inspectors, and utility departments regarding inspections, approvals, and project timelines
- Track job progress, technician performance, and customer satisfaction to support operational efficiency and service quality
- Assist with onboarding and training new office staff on scheduling procedures, customer communication, and office systems
- Demonstrate strong multitasking, communication, problem solving, and organizational skills while managing high call volumes and changing priorities
- Maintain confidentiality and professionalism while handling customer information, documentation, and daily communications
- Collaborate with team members and management to ensure efficient office operations and a positive customer experience
- Coordinated office operations and maintained efficient workflow across departments.
- Trained new staff on administrative procedures, fostering a collaborative work environment.
- Developed communication strategies for internal announcements, improving information dissemination among teams.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
Team Lead Customer Service Representative
Sign Warehouse
Sherman, Tx
06.2024 - Current
- Foreign country training
- Odoo software
- Confirming purchase orders
- Communicating with vendors
- Handling escalations
- Answering tickets, emails and phones
- Resolving issues
- Shipping and receiving
- Processing orders
- Communication with customers
- Collaborating with other departments
- Overseas daily operations of customer service
- Delegating information from senior management meetings to team
- Developed training materials to enhance staff skills and knowledge retention.
Accounting
Commercial Door & Frame
Sherman, Tx
08.2023 - 03.2024
- Receiving and Billing
- QuickBooks and Odoo software
- Office management
- Inputting expenses
- Sending out statements
- Collecting money
- Balancing reports
- Reaching monthly goals
- Helped increase accounting efficiency by hrough streamlined documentation and reporting processes.
- Helped increase accounting efficiency through streamlined documentation and reporting processes.
- Performed daily reconciliation of cash registers, ensuring accurate accounting of all transactions.
Receptionist
North Star Recycling
Sherman, Tx
09.2022 - 08.2023
- Weighed trucks in on scale
- Money handling
- Built relationships with customers
- Imputing invoices
- Office Management
- Managing field personal
- Reporting to upper management daily
- Time management
- Managed multi-line phone system, directing calls to appropriate departments and personnel.
- Assisted customers with inquiries, providing information on recycling processes and services offered.
- Scheduled appointments for material drop-offs, ensuring efficient use of facility resources.
Receptionist
Texoma Pulmonary Specialist
Denison, Tx
09.2021 - 09.2022
- Checked patients in and out
- Verified Medicaid
- Scheduling, canceling, changing appointments
- Filing patient records and importing patient’s health history
- Answered multiple phones lines
- Cash handling
- Managed multi-line phone system, directing calls to appropriate departments and personnel.
- Implemented filing system for documentation, improving retrieval time and accuracy of records.
Patient Coordinator
North Texas Children’s Dentistry
Gainesville, Tx
08.2020 - 09.2021
- Validated customer records for accuracy during check in
- Excellent communication and teamwork skills
- Collaborated with team members to resolve high priority daily tasks.
- Responsible for early office openings and late closings.
- Effectively able to schedule, cancel and change appointments with short notice.
- Able to multi-task in high volume situations effectively
- Organized and filing of patient records
- Coordinated patient scheduling and managed appointment reminders to optimize daily operations.
Education
Bachelor of Arts - Communication, Marketing
Southeastern Oklahoma State University
Durant, OK05.2026
High School Diploma -
Howe High School
Howe, TX05.2017
Skills
- Customer Service
- Office Administration
- Staff Training & Onboarding
- Account Reconciliation
- Scheduling & Dispatch Coordination
- Administrative Support
- Microsoft Office Suite
- ServiceTitan Software
- Records Management
- Data Entry & Documentation
- Calendar Management
- Team Collaboration
- Vendor & Customer Relations
- Written & Verbal Communication
- Problem Solving
- Multitasking & Time Management
- Workflow Coordination
- Permit & Inspection Coordination
- Professional Communication
- Conflict Resolution
- Organization & Attention to Detail
Timeline
Assistant Office Manager, Customer Service & Office Coordinator
Genzel Plumbing
11.2024 - Current
Team Lead Customer Service Representative
Sign Warehouse
06.2024 - Current
Accounting
Commercial Door & Frame
08.2023 - 03.2024
Receptionist
North Star Recycling
09.2022 - 08.2023
Receptionist
Texoma Pulmonary Specialist
09.2021 - 09.2022
Patient Coordinator
North Texas Children’s Dentistry
08.2020 - 09.2021
Bachelor of Arts - Communication, Marketing
Southeastern Oklahoma State University
High School Diploma -
Howe High School