David Samson
'Ewa Beach,HI
Summary
Detail-oriented and highly organized professional adept at managing multiple tasks efficiently while prioritizing time management to meet deadlines. Recognized for dependability and trustworthiness, consistently delivering exceptional customer service by fostering strong relationships. Employs effective communication techniques and problem-solving skills to address customer needs promptly. A collaborative team player with a proven ability to adapt, ensuring seamless service delivery and enhanced customer satisfaction.
Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Assistant Front Office Manager
Holiday Inn Express Waikiki
2023 - Current
- Achieved improved guest satisfaction through successful implementation of front desk initiatives. Enhanced labor efficiency by optimizing scheduling and budgeting based on occupancy. Strengthened front office operations by monitoring inventory effectively. Fostered collaboration with sales and reservations teams to ensure effective management of room inventory.
Customer Service Night Auditor
Hawaiian Monarch Hotel, Island Colony Hotel and Holiday Inn Express Waikiki
01.1995 - 02.2023
- Customer service agent. As a night Auditor, I took care of balancing the books, data entry, reporting generated sales to upper management and making sure that the hotel ran efficiently. Communication is the key for this position with problemsolving.
- Conducted nightly audits to ensure accuracy of financial transactions and reports.
Program Manager
Jhoon Rhee Institute
05.1984 - 08.1991
- Recruited and generated new business, for the school I was managing. Reported to the owners concerning budgeting, revenue and forecast.
- Facilitated training sessions for staff to strengthen skills and improve service delivery.
- Led strategic planning initiatives, aligning resources with long-term organizational vision.
Education
Associate of Arts - Business And Economics
Potomac State College of West Virginia University
West Virginia1981
Skills
- Complaint handling
- Complaint resolution
- Customer focus
- Payment processing
- Staff education and training
- Assertiveness
- Customer service
- Teamwork and collaboration
- Understanding customer needs
- Calm and professional under pressure
- Customer relations
- Problem resolution
Accomplishments
- Managed a team of 18 staff members.
- Documented and resolved Customer Complaints which led to Positive Reviews at our hotel.
- Weekly Scheduling
- High Morale of Team Members
- Used Microsoft Excel to develop inventory and labor tracking spreadsheets.
Certification
- Licensed Real Estate License - 2005 - 2022
Timeline
Customer Service Night Auditor
Hawaiian Monarch Hotel, Island Colony Hotel and Holiday Inn Express Waikiki
01.1995 - 02.2023
Program Manager
Jhoon Rhee Institute
05.1984 - 08.1991
Customer Service Assistant Front Office Manager
Holiday Inn Express Waikiki
2023 - Current
Associate of Arts - Business And Economics
Potomac State College of West Virginia University