Cheryl Santa
Novato
Summary
Dynamic customer service professional with a proven track record at Safeway Northern California, excelling in complaint handling and dispute resolution. Enhanced customer loyalty through empathetic problem-solving and effective training of new staff. Skilled in quality control and recordkeeping, consistently turning challenges into positive outcomes.
Overview
4
4
years of professional experience
Work History
Customer Service Rep/Front End Manager/Cashier Assistant Manager
Safway Northern California
12.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
San Rafael High School
San Rafael, CA06-1980
Skills
- Complaint handling
- Quality control
- Dispute resolution
- Recordkeeping strengths
- Retail store support
Timeline
Customer Service Rep/Front End Manager/Cashier Assistant Manager
Safway Northern California
12.2021 - Current
San Rafael High School