Brittany French-Cobb
Maricopa,AZ
Summary
Dynamic Commercial Injury Adjuster with over 10 years of expertise in insurance claims, healthcare administration, and medical claims processing. Proficient in investigating complex bodily injury claims, determining liability, and negotiating resolutions while delivering exceptional service in high-pressure environments. Strong analytical and communication skills support a proven ability to manage intricate caseloads while adhering to regulatory standards and enhancing customer satisfaction. Committed to fostering positive relationships through effective problem-solving and empathetic communication, consistently achieving high customer loyalty and satisfaction rates.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative, Dispatcher, Senior Sales Associate, Front Office Assistant
VXi Global Solutions (DirecTV), Apria Healthcare, Randstad (Sprint), RadioShack, Cedars-Sinai Medical Center
- These positions strengthened expertise in customer service, healthcare administration, data entry, medical office operations, payment processing, scheduling, claims support, and team collaboration.
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Provided accurate product information and troubleshooting support to enhance customer experience.
Commercial Injury Adjuster
State Farm
Tempe, AZ
05.2022 - Current
- Investigate commercial bodily injury claims from initial report through final resolution.
- Evaluate liability by reviewing police reports, medical records, witness statements, and policy coverage.
- Analyze damages and injury documentation to support fair claim decisions.
- Negotiate settlements with claimants, attorneys, and medical providers.
- Manage a high-volume caseload while meeting productivity, quality, and compliance standards.
- Maintain detailed claim documentation and ensure adherence to company policies and state regulations.
- Deliver compassionate, professional customer service during complex claim investigations.
Senior Sales & Technical Support Representative
Verizon
Chandler, AZ
11.2019 - 05.2022
- Delivered technical support and customer service while consistently meeting sales and performance goals.
- Resolved complex customer concerns using strong analytical and problem-solving skills.
- Educated customers on products, services, and account options.
- Processed payments and maintained accurate customer account records.
Patient Financial Services Representative
Banner Health
Mesa, AZ
08.2019 - 11.2019
- Reviewed hospital claims for accuracy before submission to insurance carriers.
- Corrected CPT coding discrepancies and processed insurance claims.
- Worked closely with providers and insurance companies to resolve billing issues.
- Maintained compliance with HIPAA and healthcare billing regulations.
Claims Benefit Specialist
Aetna
Phoenix, AZ
04.2019 - 08.2019
- Processed Medicare claims while ensuring accuracy and compliance.
- Reviewed provider documentation and adjusted claims appropriately.
- Assisted providers with claim inquiries and payment resolutions.
- Maintained productivity standards in a high-volume claims environment.
- Processed claims efficiently, ensuring compliance with company policies and regulations.
- Analyzed benefit inquiries to resolve issues and improve customer satisfaction.
Mail Handler / Acting Relief Supervisor
United States Postal Service
Los Angeles, CA
04.2013 - 03.2019
- Sorted and processed mail in a fast-paced production environment.
- Trained new employees and served as Acting Relief Supervisor.
- Assisted with workflow coordination and daily operational support.
- Sorted and distributed mail efficiently within designated routes.
- Operated various postal machinery to process incoming and outgoing mail.
Education
Bachelor of Arts - Business Administration
UAGC
Phoenix, AZ03-2027
High School Diploma -
Fairfax Senior High School
Los Angeles, CA06-2008
Skills
- Skilled in Microsoft Office applications
- Patient data management systems
- Experience in RUMBA techniques
- Proficient in Emdeon
- Experience with I3
- Market awareness
- Detail-oriented data management
- Claims handling platforms
- Medical Billing Software
- Excellent written and verbal communication
- Strong investigative and analytical skills
- Ability to manage competing priorities
- Customer-focused decision making
- High attention to detail
- Collaborative team player
- Adaptable and dependable professional
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Complaint handling
- Payment processing
- Complaint resolution
- Problem resolution
- Customer relations
Timeline
Commercial Injury Adjuster
State Farm
05.2022 - Current
Senior Sales & Technical Support Representative
Verizon
11.2019 - 05.2022
Patient Financial Services Representative
Banner Health
08.2019 - 11.2019
Claims Benefit Specialist
Aetna
04.2019 - 08.2019
Mail Handler / Acting Relief Supervisor
United States Postal Service
04.2013 - 03.2019
Customer Service Representative, Dispatcher, Senior Sales Associate, Front Office Assistant
VXi Global Solutions (DirecTV), Apria Healthcare, Randstad (Sprint), RadioShack, Cedars-Sinai Medical Center
Bachelor of Arts - Business Administration
UAGC
High School Diploma -
Fairfax Senior High School
Custom
- Commercial Auto Injury Claims
- Bodily Injury Investigations
- Liability Determination
- Claims Resolution & Negotiation
- Medical Records Review
- Insurance Claims Processing
- Medicare Claims
- CPT & UB-04 Knowledge
- EMR/EHR Systems
- HIPAA Compliance
- Customer Relationship Management
- Data Analysis & Documentation
- Conflict Resolution
- Microsoft Office Suite
- Team Leadership
- Process Improvement
- Call Center Operations
- Time Management