Adriane Rivera
Crestview,FL
Summary
Detail-oriented professional with a proven track record of delivering exceptional administrative and customer service support in fast-paced government environments. Expertise in maintaining accurate reports and records, performing precise data entry, and ensuring database integrity through proficient use of Microsoft Word and Excel (40 WPM). Serves as the primary point of contact for the public, effectively resolving inquiries and escalating concerns when necessary while preparing and distributing official documents. Recognized for enhancing departmental operations, streamlining procedures with leadership input, and contributing to the onboarding and training of new employees. Consistently acknowledged for efficiency, professionalism, and strong public service skills.
Overview
19
19
years of professional experience
Work History
Administrative Senior Customer Service Representative
Okaloosa County
Fort Walton Beach, FL
12.2021 - Current
Administrative Customer Service Representative
Okaloosa County
Fort Walton Beach, FL
03.2019 - 12.2021
Training Technician GS-05
Sitka Child Development Center
Elmendorf, AK
06.2014 - 05.2018
Training Technician GS-05
Mildenhall Child Development Center
RAF Mildenhall, UK
06.2011 - 01.2014
Customer Service
Farmers Insurance
Lake Mary, FL
05.2007 - 10.2009
Education
BAS - Supervision and Management, Human Resource Management
Northwest Florida State College
Niceville, FL12-2024
Human Resource Management Certification - undefined
University of Maryland
College Park, MD05-2022
Associates Degree - General Education
Seminole State College
Sanford, FL08-2018
Skills
- Administrative and office support
- Detail-oriented
- Effective communication
- Time management
- Multi-tasking
- Policy improvement
- Escalation management
- Skilled in Microsoft Office applications
- Employee relations
- Conflict resolution
- Training and development
- Quality assurance
- Inbound call management
- Payment processing
- Complaint resolution
Timeline
Administrative Senior Customer Service Representative
Okaloosa County
12.2021 - Current
Administrative Customer Service Representative
Okaloosa County
03.2019 - 12.2021
Training Technician GS-05
Sitka Child Development Center
06.2014 - 05.2018
Training Technician GS-05
Mildenhall Child Development Center
06.2011 - 01.2014
Customer Service
Farmers Insurance
05.2007 - 10.2009
Human Resource Management Certification - undefined
University of Maryland
Associates Degree - General Education
Seminole State College
BAS - Supervision and Management, Human Resource Management
Northwest Florida State College
PROFESSIONAL PROFILE
Maintained reports and records for utility billing and communicated both orally and in writing. Detail-oriented administrative professional with experience supporting municipal-style operations through records management, customer service coordination, and office administration. Maintains accurate reports and databases, processes payments, reconcile accounts, and documents detailed customer interactions to ensure compliance and accountability. Serves as a primary point of contact for incoming calls and in-person inquiries, resolving concerns professionally and acting as a second-level escalation resource when needed. Proficient in Microsoft Word and Excel, with strong data entry skills (40 WPM) and experience operating multi-line phone systems and dual-screen computer environments to efficiently manage high-volume tasks. Demonstrates the ability to oversee daily office activities, improve departmental procedures, prepare and distribute official documents, and support onboarding and staff training initiatives. Recognized for strong organizational skills, accuracy, and commitment to delivering responsive and professional public service—qualities.