Melissa Yasir
Redfield,KS
Summary
Proactive, customer-orientated professional with over 10 Years Experience in Customer Service. Experienced Specialist with a track record of delivering outstanding service.
Overview
22
22
years of professional experience
Work History
Customer Service
Cobalt Med Plans
09.2021 - Current
- Helped train new employees to comply with Medical Insurance HIPPA customer service expectations
- Answer incoming calls from Hospitals and Medical Offices
- Review Medical Claims
- Set up Prior Authorizations for Medical Members
- Explain Medical Benefits to Hospitals and Medical Offices.
Cost Estimator/Customer Service
Ward Kraft
Fort Scott, KS
03.2020 - 09.2021
- Determined the Materials Needed and in what amount, Sourced supplies so as to balance cost, logistics, and availability
- Keyed In Confirmed Customer Orders
- Expedited Orders as Needed
- Provided Quotes to Customers on Total Cost of the Product
Cost Accountant/Administrative
Gates Corporation
Iola, KS
04.2008 - 10.2019
- Balance Sheet Reconciliations
- General Ledger
- Asset Creation
- Journal Entries
- Monthly and Yearly Budget
- Material Variance Data
- Month End and Year End Closing Data
- Front Office Administrative
- Answer Incoming Calls
- Welcomed Visitors
- Maintained Front Reception Desk
Cashier
Union Station
Uniontown, KS
03.2023 - 11.2023
- Served over 100 customers daily in a busy location
- Performed daily tasks to ensure a neat, clean and organized store
- Perform End of Shift Bank Deposit
- Cash Handling.
Customer Service
Gates Corporation
04.2002 - 04.2008
- Answer customer questions by Phone, Fax and Email
- Key Customer Order into System
- Verify Orders are Shipping on time
- Expedite Orders as Needed
- Inform Customers of any issues with their order.
Education
High School Diploma -
Iola High School
Some College (No Degree) - Business Administration
Allen Community College
Skills
- Excel
- Word
- PowerPoint
- Customer Complaint Resolution
- Dispute Resolution
- Cash Register
- Administrative Office Support
- Problem Solving
- Communication
- Attention To Detail
- Customer Satisfaction
- Telephone Etiquette
Languages
English
References
References available upon request.
Languages
English
Native/ Bilingual
Timeline
Cashier
Union Station
03.2023 - 11.2023
Customer Service
Cobalt Med Plans
09.2021 - Current
Cost Estimator/Customer Service
Ward Kraft
03.2020 - 09.2021
Cost Accountant/Administrative
Gates Corporation
04.2008 - 10.2019
Customer Service
Gates Corporation
04.2002 - 04.2008
High School Diploma -
Iola High School
Some College (No Degree) - Business Administration
Allen Community College
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