Leonel Almanza
South Gate,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Manager/Office Coordinator
That's It Nutrition
Los Angeles, CA
09.2021 - Current
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Good use of Gmail, Google Docs, and MSO Office.
- Resolved escalated customer complaints promptly and professionally.
- Provided guidance to team members regarding difficult or complex inquiries from customers.
- Organized warehouse inventory by item, type, size or product code.
- Unloaded trucks using pallet jacks, dollies and hand carts.
- Performed regular cycle counts of inventory to ensure accurate stock levels.
- Reported any damaged or defective items to supervisor immediately upon discovery.
- Completed necessary paperwork for tracking shipments throughout the delivery process.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data, such as vacation requests and sick days.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Resolved customer inquiries in a timely manner, while maintaining positive relationships with clients.
- Managed front desk operations, including greeting visitors, answering questions, or directing them to appropriate personnel.
- Managed office inventory and placed new supply orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored website performance to ensure optimal user experience.
- Collaborated with marketing team members on promotional campaigns that leverage the company's website.
- The ability to maintain a high level of accuracy in a fast-paced environment.
Warehouse Shipper
DDA Holdings
Los Angeles, CA
01.2020 - 09.2021
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Used UPS and Fedex to ship domestic and International packages
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Coordinated resolutions to independently handle issues such as damages, shortages and nonconformance.
- Maintained necessary inventory to meet shipping and receiving demands.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
Seasonal Worker
DD's Discount
South Gate, CA
10.2019 - 12.2019
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
- Lifted materials of varied weights on regular basis.
Education
High School Diploma -
Southeast High School
South Gate, CA06.2019
Skills
- Data management
- Fluent in English/Spanish
- Organizational skills
- Customer service
- Active listening
- Computer skills
- Quality Assurance
- Package preparation
- MS Office
- Customer Support
- Time Management
- Technical Troubleshooting
- Shipment Tracking
- Warehouse Operations
- Order Management
- Shipping and Receiving
- Quality Control
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Manager/Office Coordinator
That's It Nutrition
09.2021 - Current
Warehouse Shipper
DDA Holdings
01.2020 - 09.2021
Seasonal Worker
DD's Discount
10.2019 - 12.2019
High School Diploma -
Southeast High School