Amanda Hall
Loves Park,IL
Summary
History of successfully transforming food service operations through performance improvements and cost reductions to maximize service and profits. Forward-thinking leader with analytical and critical thinking skills to solve all types of routine and complex business problems. Over 4 years dedicated to food service industry. Seasoned Supervisor offering solid background in building and leading a successful restaurant team, can handle large volumes of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations. Results-focused management professional with strength in leadership and communications.
Overview
22
22
years of professional experience
Work History
Food and Beverage Supervisor
Hard Rock Casino
Rockford, IL
11.2021 - Current
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Produced detailed documentation to outline potential worker issues.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Supervised team of 120 employees in Casino Bar and Restaurant establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Designed long-term schedules for daily shifts for [120] employees using Excel.
- Improved presentation and sales approaches to increase revenue.
Bar and Restaurant Manager
Souse's Lounge
Rockford, IL
06.2019 - 11.2021
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs daily.
- Managed accounts payable, accounts receivable and payroll.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Updated computer systems with new pricing and daily food specials.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Resolved problems or concerns to satisfaction of involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Worked closely with Kitchen Manager, chef and cooks to determine menu plans for special events or occasions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
Lead Bartender
Attitude's Bar
Machesney Park, IL
06.2018 - 06.2019
- Restocked beer and liquor regularly and after special events.
- Met customer, business operations and server needs with minimal errors or delays.
- Talked easily with patrons to build rapport and earn repeat business.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Advertised, marketed and recommended drink options to guests.
- Produced and balanced daily and weekly sales reports to determine generated revenue.
- Created signature beverages to increase revenue and patron loyalty.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored patron alcohol consumption to encourage safety.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Stocked bar with beer, wine, liquor and related supplies.
- Checked customer IDs per day to verify legal age of customers.
- Maintained list of ride services for inebriated customers to safely transport to destinations.
CNA/Supervisor/Manager
Senior Helpers National
Rockford, IL
10.2012 - 06.2014
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Managed operations in accordance with budget requirements.
- Led and motivated 11 employees through supervision, training and coaching on duties and daily operational activities.
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- Oversaw scheduling and developed and initiated policies and procedures to standardize delivery of care.
- Initiated training and education programs for supporting healthcare staff.
- Facilitated peer-to-peer conflict resolution.
- Participated in weekly meetings with department heads to discuss census information, admissions and discharges for residents.
- Optimized case and clinical management and recommended plans to improve safety and health programs.
- Directed daily operations at facility caring for more than 21 individuals.
- Communicated with patients with compassion while keeping medical information private.
- Trained and qualified staff per board requirements as well as national, state and local regulations.
CNA/Personal Caregiver
Department of Human Services
Rockford, IL
11.2002 - 07.2012
- Observed and reported unusual symptoms and changes to charge nurse.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Bachelor of Science - Health And Wellness
Rasmussen College
Rockford, IL11.2018
Associate in Health Science - Medical Assisting
Rasmussen College
Rockford, IL06.2016
Skills
- Production Reporting
- Inventory Control
- Task Delegation
- Service Quality Standards Evaluation
- Operational Reporting
- Hiring and Onboarding
- Disciplinary Write-ups
- Departmental Strategies Development
- Supplies Purchasing
- Microsoft Excel
- Operational Problems Analysis
- Customer Service
- Orientation and Onboarding
- Cash Receipt Balancing
- Waste Procedures Establishment
- Reservations Coordination
- Critical Thinking
- Worker Training
- Food Assembly Supervision
- Point of Sale POS Software
- Service Training
- Budget Development
- Complaint Resolution
- Verbal and Written Communication
- Work Station Assignments
- Work Schedule Creation
- Work Procedures Evaluation
- Data Entry Software
- Food and Beverage Service
- Alcoholic Beverage Service
- Team Collaboration
- Staff Leadership
- Timesheet Organization
Timeline
Food and Beverage Supervisor
Hard Rock Casino
11.2021 - Current
Bar and Restaurant Manager
Souse's Lounge
06.2019 - 11.2021
Lead Bartender
Attitude's Bar
06.2018 - 06.2019
CNA/Supervisor/Manager
Senior Helpers National
10.2012 - 06.2014
CNA/Personal Caregiver
Department of Human Services
11.2002 - 07.2012
Bachelor of Science - Health And Wellness
Rasmussen College
Associate in Health Science - Medical Assisting
Rasmussen College