Asmir Lasetovic
Houston,TX
Summary
Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities. Talented kitchen leader offer over 24 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Experienced food and beverage supervisor bringing demonstrated success in developing and motivating strong restaurant teams to assist 30 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach. Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking food and beverage manager position. Offering excellent communication and good judgment. Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Food and Beverage Supervisor
Hotel ICON
Houston, TX
11.2021 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Monitored food preparation, production and plating for quality control.
- Accurately completed end-of-day financial tasks worth over $5000.00 of cash and card transactions daily.
- Cut spending through effective inventory management and supply sourcing.
- Set and oversaw weekly and special event menu plans.
- Decreased necessary training time by updating and overhauling training program.
- Created new recipes, outlined steps and training staff on correct preparation.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Introduced excel for scheduling needs to successfully create long-term schedules for 3 daily shifts and 20 employees.
Fine Dining Server
Retirement Home
Houston, TX
08.2021 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Rolled silverware, set up tables and polished glassware and silverware.
- Managed sections for smooth flow of guests and orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Collected orders and relayed them to bartenders quickly and accurately.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Kept track of event finances, initial deposits, due payments and final balances.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for 50 restaurant with social relevancy and intentionality
Room Service Server
Double Tree Hotel By Hilton
Houston, TX
03.2018 - 03.2020
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Garnished completed orders and arranged foods to please customers.
- Verified accuracy and quality of orders before delivery.
- Protected guests by following proper food handling procedures.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Kept track of event finances, initial deposits, due payments and final balances.
- Monitored staff money handling for suspicious behaviors like card skimming.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for our restaurant with social relevancy and intentionality
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for hotel restaurant with social relevancy and intentionality
- Kept register accurate through correct billing, payment processing and cash management practices
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for hotel restaurant with social relevancy and intentionality
- Stocked service carts with napkins, silverware sets and menu items
- Prepared special services for guests such as honeymoon and other romantic packages
- Supported needs of 10- persons wait staff who attended to specific needs of countless customers daily for hotel restaurant with social relevancy and intentionality
- Stocked service carts with napkins, silverware sets and menu items
Fine Dining Server
Granducahouston
Houston, TX
02.2014 - 06.2017
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Rolled silverware, set up tables and polished glassware and silverware.
- Managed sections for smooth flow of guests and orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Collected orders and relayed them to bartenders quickly and accurately.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for fine dinning restaurant with social relevancy and intentionality
Restaurant Waiter
Marriot Hotel
Houston, TX
10.2013 - 11.2015
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected orders and relayed them to bartenders quickly and accurately.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Kept track of event finances, initial deposits, due payments and final balances.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked over 20 daily IDs to verify ages and uphold Texas liquor laws
Restaurant Supervisor
Hyatt Regency Houston
Houston, TX
08.2013 - 02.2015
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Coordinated efforts of assigned teams with focus on productivity, efficiency and achieving top customer experience.5
- Supervised efforts of teams within 100 guest capacity restaurant, ensuring timely and quality servicing of guests.
- Coordinated efforts of assigned teams with focus on productivity, efficiency and achieving top customer experience.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Organized implementation of new banners, displays, and menus.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Room Service Supervisor
Crowne Plaza Houston Suites
Houston, TX
02.2004 - 08.2013
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps and training staff on correct preparation.
- Cut spending through effective inventory management and supply sourcing.
- Decreased necessary training time by updating and overhauling training program.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Food Service Worker
Kroger Packaging
Houston, TX
03.2003 - 03.2004
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Operated warehouse material handling equipment correctly to move loads.
- Maintained high levels of accuracy in daily operations.
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and handling operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Used warehouse management software to reconcile daily inventory.
- Kept detailed records of inventories and merchandise inventory transactions.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Supported production workers in meeting goals without compromising safety and compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Managed merchandise inventory transactions.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Revised and developed procedures to reduce risk and achieve compliance.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Started up and shut down processing equipment.
Restaurant Server
Double Tree Hilton
Houston, TX
10.2001 - 10.2002
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Assistant Manager
Marriot Hotel
Houston, TX
01.1998 - 11.2001
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Education
High School Diploma -
Scranton High School
Scranton, PA01.2001
GED -
New York Career Institute
New York, NY03.1999
Skills
- Equipment Inspection
- Deposit Preparation
- Cash Receipt Balancing
- Timesheet Organization
- Alcoholic Beverage Service
- Shortage Reports
- Payment Acceptance
- Safety Training
- Service Training
- Work Station Assignments
- Hiring and Firing
- Complaint Resolution
- Equipment Arrangement Specifications
- Customer Service
- Task Delegation
- Cash Handling
- Dining Area Cleaning Supervision
- Food Portion Specification
- Kitchen Staff Supervision
- Worker Training
- Work Schedule Creation
- Inventory Control
- Verbal and Written Communication
- Work Area Inspection
- Production and Time Sequencing
- Orientation and Onboarding
- Critical Thinking
- Production Reporting
- Payroll Preparation
- Greeting and Seating Guests
- Work Procedures Evaluation
- Supplies Forecasting
- Food Assembly Supervision
- Special Menu Planning
- Master Menu Analysis
- Service Quality Standards Evaluation
- Nutritional Assessments
- Reservations Coordination
- New Products Evaluation
- Serving Arrangements Collaborations
- Departmental Strategies Development
- Theft Procedures Establishment
- Budget Development
- Point of Sale POS Software
- Supplies Purchasing
- Waste Procedures Establishment
- Policies Development
- Operational Problems Analysis
- Disciplinary Write-ups
- Food Delivery Oversight
- Staff Forecasting
- Data Entry Software
- Personnel Data Reporting
- Equipment Purchasing
- Menu Planning
- Workforce Now
- QuickBooks
- Operational Reporting
- Ingredient Estimation
- Microsoft Excel
- Team Collaboration
- Portion control
- Food plating and presentation
- First Aid/CPR
- Data Entry
- MS Office
- Food production management
- Sanitizing understanding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food and Beverage Supervisor
Hotel ICON
11.2021 - Current
Fine Dining Server
Retirement Home
08.2021 - Current
Room Service Server
Double Tree Hotel By Hilton
03.2018 - 03.2020
Fine Dining Server
Granducahouston
02.2014 - 06.2017
Restaurant Waiter
Marriot Hotel
10.2013 - 11.2015
Restaurant Supervisor
Hyatt Regency Houston
08.2013 - 02.2015
Room Service Supervisor
Crowne Plaza Houston Suites
02.2004 - 08.2013
Food Service Worker
Kroger Packaging
03.2003 - 03.2004
Restaurant Server
Double Tree Hilton
10.2001 - 10.2002
Assistant Manager
Marriot Hotel
01.1998 - 11.2001
High School Diploma -
Scranton High School
GED -
New York Career Institute
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