Amanda Hall
Peoria Heights,IL
Summary
Highly motivated and customer-focused professional with 25 plus years of experience in customer service, adept at resolving customer issues, building rapport, and ensuring high levels of satisfaction.
Talented Parts Professional bringing many years of sales and service experience. Friendly and personable team player with good problem-resolution, organizational, and planning abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Parts Coordinator
Cibes|Symmetry
Peoria, US
06.2025 - Current
- Coordinated parts inventory to ensure timely availability for vendors.
- Processed purchase orders and tracked shipments for parts delivery.
- Collaborated with production teams to align parts needs with project schedules.
- Maintained accurate records of parts usage and inventory levels.
- Communicated with vendors to resolve discrepancies in orders or deliveries.
- Controlled daily parts program activities to improve sales and inventory management.
- Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand.
- Coordinated with purchasing department to order additional parts as needed.
- Processed returns from customers according to company policy and procedure guidelines.
- Tracked backorders and expedited deliveries as needed in order to maintain customer satisfaction.
- Sorted incoming packages into proper storage locations within the warehouse.
Bakery Associate
Walmart
Morton, US
05.2024 - Current
- Operated commercial-grade donut-making equipment, ensuring proper temperature and cooking times for optimal results.
- Collaborated with team members to efficiently fulfill customer orders during peak hours.
- Adhered to all health code regulations while handling food products, maintaining a safe environment for staff and customers.
- Provided exceptional customer service by promptly addressing inquiries, concerns, or special requests regarding donut selection or customization options.
- Prepared and cooked a variety of deli meats, cheeses, salads, and sandwiches according to customer preferences.
- Maintained cleanliness and sanitation standards in food preparation areas to ensure compliance with health regulations.
- Operated deli equipment such as slicers, grills, ovens, and fryers in a safe manner.
- Followed recipes accurately to maintain consistency in food quality and taste.
- Developed strong relationships with regular customers through friendly interactions.
- Resolved any customer complaints or issues promptly and professionally.
- Suggested upsells or add-ons at the point of sale to increase average ticket size.
- Monitored product freshness dates closely ensuring only fresh ingredients were used for food preparation.
- Implemented time-saving techniques in food preparation to improve efficiency during peak hours.
Liability Specialist
Erie Insurance
02.2024 - 05.2024
- I handled complex liability and coverage investigations for auto and homeowners' claims that have injuries ranging from soft tissue to death and dismemberment losses.
- I was responsible for handling the entire claim from start to finish.
- Investigated and evaluated liability claims to determine coverage, liability, and damages.
- Conducted interviews with claimants, witnesses, and experts to gather information for claim assessment.
- Reviewed policy terms and conditions to determine the extent of coverage for each claim.
- Analyzed medical records, police reports, and other relevant documents to assess liability.
- Negotiated settlements with claimants or their representatives within authorized limits.
- Maintained accurate documentation of all activities related to each claim in the case management system.
- Provided exceptional customer service by promptly responding to inquiries from policyholders and third parties involved in the claims process.
- Developed strong relationships with external vendors including attorneys, medical professionals, investigators etc. resulting in improved collaboration throughout the claims process.
Senior Auto Bodily Injury Specialist
State Farm
01.2012 - 12.2023
- Handled multiple positions in auto claims from minor liability to complex injury investigations.
- I was the subject matter expert for handling litigation claims for Alabama, Virginia, Maryland, and District of Columbia.
- I trained new employees and assisted in any questions people have regarding the claims.
- Negotiated settlements and attended Mediations and pre-trial conferences.
Customer Service/Sales
Afni
01.2005 - 12.2012
- Handled multiple positions helping customers with their bills and international phone plans.
- Also made changes to accounts when customers would move.
Education
High school diploma -
Olympia High School
Skills
- Project leadership
- CPT coding
- Phone etiquette
- Time management
- HIPAA
- Liability determination
- Kitchen Experience
- Training & development
- Cold Calling
- Communication skills
- Quality assurance
- Computer skills
- Quality claim handling
- Investigations
- Sales
- Host/hostess experience
- Insurance investigations
- Customer service
- 80211 (Wi-Fi)
- Productivity software
- Food Preparation
- Organizational skills
- Serving
- Negotiation
- Negotiations
- Computer operation
- Food Safety
- ICD-9
- Decision making
- Math
- Pallet jack
- Windows
- Microsoft Word
- Outbound calling
- Cash handling
- Dependability
- Customer relationship management
- SharePoint
- Litigation
- Microsoft Office
- Relationship management
- Office experience
- Computer literacy
- Restaurant experience
- Technical Proficiency
- Upselling
- Serving Experience
- Writing skills
- Bussing
- Microsoft Outlook
- Microsoft Powerpoint
- Multitasking
- Medical records
- Food Service
- Basic math
- Team motivation (leadership skill)
- Telemarketing
- Ability to follow instructions
- Customer communication
- Microsoft Excel
- Food Handling
- Analysis skills
- Call center
- Cash register
- Auto insurance knowledge
- Cooking
- ICD-10
- Typing
- Retail sales
- Guest services
- Information management
- Food industry
- Medical terminology
- Personal injury case experience
- Cleaning Experience
- Complex coverage issues
- Settlement negotiation
- Inventory management
- Parts coordination
- Shipment tracking
- Attention to detail
- Team collaboration
- Adaptability to change
- Negotiation skills
- Exceptional customer service
- Shipping procedures
- Stock control
- Returns management
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Parts Coordinator
Cibes|Symmetry
06.2025 - Current
Bakery Associate
Walmart
05.2024 - Current
Liability Specialist
Erie Insurance
02.2024 - 05.2024
Senior Auto Bodily Injury Specialist
State Farm
01.2012 - 12.2023
Customer Service/Sales
Afni
01.2005 - 12.2012
High school diploma -
Olympia High School