Amanda Hamilton
San Antonio
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Response Team Representative
Global Evangelism Inc
11.2023 - Current
- Developed strong working relationships and proving excellent service to customers and donors by phone, email, and mail.
- Collaborated with cross-functional skills and responsibilities to optimize workflows, resulting in streamlined processes and improved efficiency.
- Spearheaded the Sunday Table Sales, special guest, and events.
- Enhanced team productivity by processing purchase order returns and RMA's.
Billing Specialist
Gold Star Medical Business Services
05.2022 - Current
- Process billing statements, apply payments, and post adjustments to patient's account.
- Review the daily explanation of benefits provided by the healthcare provider to apply the cost of care received to each patient from all commercial payments.
- Apply payments and credits to patient's bill and satisfy their ledger.
- Follow HIPAA privacy and security regulation while handling patients information.
Office Manager
Comfort Boys Service Company
09.2022 - 09.2023
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Interviewed prospective employees and provided training to new hires on office policies and procedures.
- Responded to service calls by dispatching the proper technician.
- Emailed customers estimates, invoices, and product warranty information after assisting customers with credit card payments and credit line application.
- Enrolled new customers into a monthly maintenance program and help create monthly recurring payments.
- Submitted claims for sales reward rebate program on HVAC systems.
General Manager
Planet Fitness
03.2010 - 11.2021
- Recruit, hire, train and develop a high performing team Create and maintain a welcoming atmosphere to all guest, members, prospective members, and staff
- Successfully managed $200, 000 + in monthly EFT gross Evaluated internal locations and offered best practices in operations Conducted six week training learning plans with General Managers in training for all Taymax markets Oversee the cleanliness and upkeep of the facility, equipment, and non-member facing areas
- Partner with HR in all related disciplinary actions Conducted of re-equip and re-model procedures Assisted with new club opening operations Lead and deliver excellent service to internal and external customers
- Resolved customer complaints quickly while maintaining high quality standards of service.
- Administered employee discipline through verbal and written warnings. Conducted employee evaluations to provide adequate feedback and recognize quality performance
- Built and maintained loyal, long-term customer relationships.
Cashier
Chipotle
08.2019 - 06.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Serve fresh food quickly in person or through the digital online ordering system.
- Maintained the cleanliness of the front lobby and restroom for our customers.
- Clean and disinfected front lobby tables and first point of contact surfaces.
Education
Bachelor of Biology -
University of Texas at San Antonio
San Antonio, TX12.2009
Associate of Science -
Howard College
Big Spring, TX06.2007
Skills
- Conflict Resolution
- Teamwork
- Emotional Intelligence
- Organization
- Facilitation
- Adaptability
- Strong Work Ethic
- Communication
Timeline
Response Team Representative
Global Evangelism Inc
11.2023 - Current
Office Manager
Comfort Boys Service Company
09.2022 - 09.2023
Billing Specialist
Gold Star Medical Business Services
05.2022 - Current
Cashier
Chipotle
08.2019 - 06.2021
General Manager
Planet Fitness
03.2010 - 11.2021
Bachelor of Biology -
University of Texas at San Antonio
Associate of Science -
Howard College
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