Amanda Hanley
Unionville,MO
Summary
Dedicated professional with strong telephone etiquette and customer satisfaction skills. Experienced in cash handling and information processing, ready to enhance operational efficiency and client relations.
Overview
7
7
years of professional experience
Work History
Deputy Circuit Clerk
Putnam County Circuit Court
Unionville, MO
12.2025 - Current
- Processed court documents and maintained accurate filing systems.
- Assisted in data entry and record keeping for case management.
- Coordinated schedules for court hearings and client appointments.
- Communicated effectively with legal professionals and clients regarding case information.
- Processed payments and answered phone calls when court is not in session.
- Maintained filing system and organized customer documents for easy retrieval of information.
Receptionist
Putnam County Memorial Hospital
Unionville, MO
09.2023 - 12.2025
- Maintained accurate patient records, adhering to HIPAA regulations for confidentiality and security.
- Assisted in processing insurance claims, improving reimbursement timelines through meticulous documentation.
- Resolved patient inquiries and concerns promptly, enhancing overall patient satisfaction and experience.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
E911 Dispatcher
Putnam County E911
Unionville, MO
07.2019 - 09.2023
- Managed emergency calls, swiftly assessing situations to dispatch appropriate emergency services.
- Coordinated communications between first responders and callers, ensuring clear and actionable information flow.
- Monitored multiple radio frequencies, prioritizing responses based on urgency and protocol adherence.
- Trained new dispatch staff on operational procedures and software systems for efficient call handling.
- Developed strong multitasking abilities by managing multiple phone lines, computer screens, and radio channels simultaneously.
Education
High School Diploma -
Putnam County R-1
Unionville, MOSkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Filing systems
- Information processing
Languages
English
Timeline
Deputy Circuit Clerk
Putnam County Circuit Court
12.2025 - Current
Receptionist
Putnam County Memorial Hospital
09.2023 - 12.2025
E911 Dispatcher
Putnam County E911
07.2019 - 09.2023
High School Diploma -
Putnam County R-1