Amanda Harden
Cincinnati,OH
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Mariemont Inn
01.2010 - 10.2010
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained transaction security by verifying payment cards against identification.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Night Auditor
Drawbridge Inn
03.2006 - 01.2010
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Prepared reports on guest satisfaction levels and other metrics.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Generated and printed daily financial reports to track hotel performance.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Arts - Interpreting
Cincinnati State Technical And Community College
Cincinnati, OH05.2025
Skills
- Reservations Management
- Performance Evaluations
- Conflict Management
- Preventive Maintenance
- Decision-Making
- Staff Management
- Oral and written communications
- Guest Relations
- Hiring and Training
- Task Delegation
- Problem Resolution
- Teamwork and Collaboration
Languages
American Sign Language
Timeline
Front Desk Manager
Mariemont Inn
01.2010 - 10.2010
Night Auditor
Drawbridge Inn
03.2006 - 01.2010
Associate of Arts - Interpreting
Cincinnati State Technical And Community College