Amanda Harris
Keller,United States (+1)
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Senior Collector Loss Mitigation
Exeter Finance
Irving, TX
08.2022 - 06.2024
- Negotiated payment arrangements with customers in order to ensure timely payments.
- Conducted skip tracing techniques to locate missing debtors or assets when necessary.
- Developed effective strategies for collecting overdue debts from clients while upholding company standards of professionalism.
- Conducted outbound calls using professional telephone etiquette in order to collect past due balances from customers.
- Assisted customers experiencing financial hardship by providing resources that may help them manage their debts more effectively.
- Communicated with clients to provide updates on account recovery status.
- Educated debtors on the consequences of non-payment and potential resolutions.
Late Stage Collector II
Exeter Finance
Irving, TX
04.2022 - 07.2022
- Managed delinquent accounts from 31-80 days past due on payments.
- Assisted customers with payment arrangements and resource options to get the account current while providing exceptional customer service.
- Worked with multiple departments to handle accounts.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Adhered strictly to all applicable federal laws governing consumer protection rights during collection activities.
Early Payment Default Collector I
Exeter Finance
Irving, TX
05.2020 - 03.2022
- Managed newly funded accounts in default status.
- Verified customer account balances and processed payments accordingly.
- Maintained accurate records of all collection activities in the system database.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
Guest Service Leader
Pilot Travel Centers
Monahans, TX
11.2018 - 12.2019
- Managed store overnight while assisting guests with refunds, exchanges, and complaints.
- Completed end-of-day paperwork, opened and closed drawers, worked closely with the helpdesk, and checked out guests while providing excellent customer service.
- Monitored overnight employee performance and provided feedback on areas needing improvement.
- Trained new hires in job duties and safety protocols.
Account Manager
Santander Consumer USA
North Richland Hills, TX
04.2015 - 10.2018
- Reviewed delinquent accounts and contacted customers regarding payment arrangements or settlements.
- Analyzed customer financial information to determine affordability of proposed repayment plans.
- Ensured compliance with all applicable federal regulations including FDCPA, HIPAA, FCRA.
- Participated in weekly team meetings to discuss strategies for resolving difficult cases.
Education
GED -
Tarrant County College
Fort Worth, TX03-2011
Skills
- Legal Compliance
- Skip Tracing
- Collection strategies
- Goal orientation
- Portfolio Management
- Payment Processing
- Call center experience
- Proficient in locating individuals and collateral
Timeline
Senior Collector Loss Mitigation
Exeter Finance
08.2022 - 06.2024
Late Stage Collector II
Exeter Finance
04.2022 - 07.2022
Early Payment Default Collector I
Exeter Finance
05.2020 - 03.2022
Guest Service Leader
Pilot Travel Centers
11.2018 - 12.2019
Account Manager
Santander Consumer USA
04.2015 - 10.2018
GED -
Tarrant County College
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