Amanda Harshbarger
East Flat Rock,NC
Summary
Experienced candidate with background in insurance verification, document management, and excellent customer service.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Billing Representative
Aeroflow Healthcare
Asheville, NC
04.2023 - Current
- Submitting prior authorizations for CGM medical devices using a variety of method's. Proficient in using portals to submit and follow up on authorizations, as well as faxing in requests, or calling to initiate a request.
- Updating patient accounts once approvals are received, and shipping supplies to the patients.
- Identifying issues that arise with payers and addressing them with management.
- Making sure all required documentation needed to process prior authorization request are up to date and completed before submission.
- Communicating with various teams within the department if documentation is not obtained, or is incorrect.
- Communicating with management when issues arise with denials of prior authorization requests to determine if the denial is needing to appealed, or if the decision is final.
Pre arrival specialist
UNC Pardee Hospital
Hendersonville, NC
01.2020 - 01.2022
- Verifying patients insurance to ensure policy was active, and for verification of benefits.
- Submit prior authorization requests for high tech imaging for the radiology department.
- Communicate with other departments within the hospital such as scheduling to make sure that patients prior authorizations were complete by the time the patient was coming in for their diagnostic test.
- Submit prior authorization requests for the Cardiology department for their heart cath lab, as well as other cardiac procedures.
- Communicate to offices when peer to peers were being requested, as well as denials so the office could perform an appeal.
Phlebotomist
UNC Pardee Hospital
Hendersonville, NC
08.2018 - 01.2020
- Prepared specimens for laboratory analysis according to established guidelines.
- Performed venipuncture and capillary draws with precision and care.
- Collaborated with healthcare teams to optimize patient care processes.
- Trained new staff on phlebotomy techniques and hospital policies.
- Monitored inventory of supplies to ensure availability for daily operations.
- Verified patient information prior to specimen collection.
- Provided excellent customer service while interacting with patients.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
- Monitored patients for adverse reactions and provided immediate care as needed.
Medical Assistant
UNC Pardee hospital
Hendersonville, NC
06.2016 - 08.2018
- Assisted physicians with patient examinations and medical procedures.
- Performed routine laboratory tests and processed specimens efficiently.
- Updated patient charts with chief complaint for visit, medications, and any other information that needed to be put into the system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered vaccines to ensure the patient was up to date, and would input that information in to the EMR system.
Phlebotomist
LabCorp
Asheville NC , NC
03.2015 - 06.2016
- Collected blood samples using venipuncture and capillary techniques.
- Prepared and labeled specimens for laboratory analysis and transport.
- Maintained a clean and organized work environment in accordance with safety protocols.
- Adhered to HIPAA guidelines regarding patient privacy.
- Assisted in the training of new phlebotomists.
- Prepared and packaged specimens for courier transport.
- Monitored inventory levels of supplies used in phlebotomy services.
- Verified collection orders and communicated discrepancies to nurses.
Phlebotomist
UNC Pardee Internal Medicine
Hendersonville, NC
04.2008 - 03.2015
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Assisted in the training of new phlebotomists.
- Processed samples accurately and efficiently.
- Monitored inventory levels of supplies used in phlebotomy services.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Oversaw patients on Coumadin. Ran point of care testing to get INR results. Informed provider who would then instruct me on patients dosage changes and when to return for the next test. Made appointments for return visit.
Education
CCMA - Medical Assistant
Blue Ridge Community Coll
Hendersonville, NC 04.2015 - 08.2015
Phlebotomy
AB Tech
Asheville NC , NC 01.2008 - 06.2008
Skills
- Prior authorization
- Patient account management
- Insurance verification
- Documentation compliance
- Obtaining demographics for patient's
- Document submission
- Cross-department communication
- Process optimization
- Team collaboration
- Data entry experience
- Medical records management
Timeline
Billing Representative
Aeroflow Healthcare
04.2023 - Current
Pre arrival specialist
UNC Pardee Hospital
01.2020 - 01.2022
Phlebotomist
UNC Pardee Hospital
08.2018 - 01.2020
Medical Assistant
UNC Pardee hospital
06.2016 - 08.2018
CCMA - Medical Assistant
Blue Ridge Community Coll
04.2015 - 08.2015
Phlebotomist
LabCorp
03.2015 - 06.2016
Phlebotomist
UNC Pardee Internal Medicine
04.2008 - 03.2015
Phlebotomy
AB Tech
01.2008 - 06.2008