Jennifer Dornan
Cambridge,WI
Summary
Results-driven Specialty Billing Technician with over 8 years of experience in pharmacy operations. Expertise in effective communication, problem-solving, and collaborative teamwork. Committed to enhancing patient care and ensuring seamless medication delivery.
Overview
20
20
years of professional experience
Work History
Specialty Billing Technician
Walgreens
Madison, WI
07.2023 - Current
- Coordinated delivery of specialty medications to patients' homes and healthcare facilities, ensuring timely access to critical treatments.
- Resolved prescription discrepancies through collaboration with healthcare providers, enhancing accuracy and patient safety.
- Researched and addressed prior authorization issues with third-party payers to facilitate patient treatment access and compliance.
- Collaborated with healthcare teams to ensure seamless patient care and medication delivery.
- Entered patient and prescription data into pharmacy software with precision.
- Administered flu shots and vaccinations in compliance with pharmacy regulations.
- Participated in continuing education and training to maintain currency in pharmacy practices.
Senior Specialty Pharmacy Technician
Walgreens
Madison, WI
09.2018 - 07.2023
- Coordinated timely delivery of specialty medications to patients' homes or designated locations, enhancing patient access to treatments.
- Assisted patients with insurance verification and reimbursement inquiries.
- Investigated and resolved prior authorization issues with third party payers to facilitate medication access for patients.
- Processed and verified medication orders for specialty prescriptions.
- Oversaw inventory levels of specialty pharmaceuticals and supplies to ensure availability for patient needs.
- Verified accuracy of patient information to ensure proper billing procedures were followed.
- Trained new staff on pharmacy procedures and customer service practices.
Senior Certified Pharmacy Technician
Walgreens
Stoughton, Wisconsin
03.2015 - 09.2018
- Compounded medications in compliance with safety regulations.
- Collaborated with pharmacists to resolve prescription issues efficiently.
- Supervised junior technicians and provided training on procedures.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Resolved billing issues with insurance companies or other third-party payers.
- Delivered exceptional customer service while handling transactions promptly.
- Participated in continuing education programs designed to enhance job knowledge.
Pharmacy Technician
Walgreens
Stoughton, WI
03.2014 - 03.2015
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Processed prescription orders accurately and efficiently for customers.
- Supported pharmacist in managing prescription workflow, clearing high volume of prescriptions and responding to customer inquiries.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Established and updated customer profiles in pharmacy system, ensuring accurate records of demographics, allergies, and medications.
- Managed inventory levels by restocking shelves and organizing products.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Handled cash register transactions with precision, ensuring accurate payment processing for customer purchases.
Management Trainee
Walgreens
Stoughton, WI
02.2008 - 03.2014
- Developed and implemented strategies to improve customer service experience.
- Resolved customer issues efficiently to build loyalty.
- Assisted in training staff on operational procedures and customer service standards.
- Coordinated inventory management to ensure product availability and accuracy.
- Supported team in maintaining high store presentation and cleanliness standards.
- Evaluated merchandise displays to enhance customer engagement and sales potential.
Head Photo Specialist
Walgreens
Stoughton, WI
12.2006 - 02.2008
- Oversaw photo department operations and staff scheduling for high-volume retail environment.
- Ensured quality control of printed photos and maintained equipment functionality.
- Trained team members on photo processing techniques and customer service standards.
- Addressed customer inquiries about photo services and product offerings, ensuring clear communication and support.
- Resolved customer complaints by implementing effective solutions, resulting in improved service satisfaction.
- Oversaw inventory of photo supplies and coordinated ordering of materials for production to ensure availability.
- Developed promotional materials to enhance visibility of photo services in-store.
Service Clerk
Walgreens
Stoughton, WI
08.2006 - 12.2006
- Assisted customers with product inquiries and purchases.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Processed transactions accurately using point-of-sale systems.
- Operated cash register to process cash, check, and credit card transactions.
- Maintained a clean and safe store environment for customers.
- Managed inventory by restocking shelves and organizing merchandise.
- Utilized knowledge of store layout to direct customers to desired items quickly.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Education
CPHT - Pharmacy Technician
Walgreens Pharmacy Technician Training Program
Madison, WI06-2014
Certified Nursing Assistant Certificate - Nursing
Blackhawk Technical College
Janesville, WI01-1997
Skills
- Prior authorization
- Prior authorization processing
- Insurance verification
- Insurance communication
- Insurance billing
- Claim submission
- Medication management
- Pharmacy software
- Pharmaceutical knowledge
- Benefits investigation
- Patient care coordination
- Immunization administration
- Coverage explanation
- HIPAA compliance
- Attention to detail
- Time management
- Problem solving
- Collaborative teamwork
- Effective communication
- Tech-Check-Tech Certified (former)
- WPQC Certified (former)
Timeline
Specialty Billing Technician
Walgreens
07.2023 - Current
Senior Specialty Pharmacy Technician
Walgreens
09.2018 - 07.2023
Senior Certified Pharmacy Technician
Walgreens
03.2015 - 09.2018
Pharmacy Technician
Walgreens
03.2014 - 03.2015
Management Trainee
Walgreens
02.2008 - 03.2014
Head Photo Specialist
Walgreens
12.2006 - 02.2008
Service Clerk
Walgreens
08.2006 - 12.2006
CPHT - Pharmacy Technician
Walgreens Pharmacy Technician Training Program
Certified Nursing Assistant Certificate - Nursing
Blackhawk Technical College