AMANDA Haus

• Ensured accurate record-keeping through diligent documentation of daily activities, incident reports, and other required forms; maintaining strict adherence to established policies for data privacy and confidentiality.
• Enhanced overall facility security by routinely examining perimeters and access points, surveillance cameras, and alarm systems to ensure all equipment was functioning properly.
• Participated in ongoing professional development opportunities to stay current on industry best practices, emerging security technologies, and relevant legal updates that may impact correctional deputy responsibilities.
• Supervised daily recreation activities for inmates to promote physical health, mental well-being, and constructive use of time while incarcerated.
• Conducted thorough investigations into potential security breaches, ensuring a swift resolution to any issues that arose.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
• Escorted inmates to and from cells, , hospitals, and medical appointments.
• Interviewed inmates to obtain information and assess needs.
• Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
• Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
• Conducted routine and emergency head counts.
• Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
• Completed intake paperwork, fingerprints, and searches.
• Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
• Booked new inmates into facility and processed inmates for release.
• Prepared reports to document incidents and violations.
• Responded to emergency situations and de-escalated hostile confrontations.
• Conducted security checks of inmates and living areas.
• Enforced rules and regulations to maintain order among inmates.
• Achieved accurate inventory management through the consistent tracking of supplies such as clothing items, toiletries, bedding materials; ordering replacements as needed to maintain required stock levels.
• Assisted in the transportation of inmates between facilities, ensuring their safety during transfers while maintaining strict adherence to all security protocols.
• Promoted a culture of respect within the facility by modeling professional behavior and treating all inmates fairly regardless of their personal background or circumstances.
• Efficiently processed new inmate admissions by completing necessary paperwork, conducting searches, and assigning appropriate housing assignments based on individual needs and risk assessments.
• Maintained a safe and secure environment for inmates by conducting regular cell inspections and monitoring inmate activities.
• Provided compassionate care for injured or ill inmates by administering first aid when necessary and coordinating medical assistance from qualified professionals.
• Responded to emergency situations and provided first aid following facility guidelines.
• Resolved issues and disputes between inmates professionally and respectfully.
• Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
• Investigated and responded to incidents of inmate misconduct.
• Interviewed inmates to obtain information and evidence.

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• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Managing all direction, accommodation, and coordination of the Guest Services and reception departments during events and on non-event days.
• Managing guest issues and complaints during events and non-event days
• Hiring and training new employees, payroll, lost and found, product ordering
• Managing a staff of over 100, operating in both the BOK Center and the Cox Business Center
• Creating a department training manual, creating safety, emergency and customer service practices videos, and creating and conducting training courses
• Planning, assigning, and directing all guest services staffing and positioning for events
• Coordinated internal communications between departments effectively, reducing misunderstandings or delays impacting the guest experience negatively.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Monitored staff performance and provided feedback and guidance.