Amanda Hawkes
Las Vegas,NV
Summary
Compassionate Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to handle daily functions and meet customer needs independently.
Dedicated to partnering with coworkers to promote an engaged, empowering work culture. Takes a "people first" approach and is passionate about creating meaningful work opportunities and growth for team members.
Overview
16
16
years of professional experience
Work History
Manager, Research Support
Gemological Institute Of America
12.2022 - Current
- Supported R&D efforts by delegating support tasks to individual team members.
- Organized workloads and maintained due dates.
- Analyzed research.
- Created guidelines and educational material for internal alignment and external engagement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Grading and Production Manager
American Gem Society Laboratories
03.2011 - 12.2022
- Planned and executed production flow through four departments.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed internal operational standards and productivity targets.
- Partnered with leadership on recruiting, hiring, and coaching production personnel.
- Evaluated employee performance and provided feedback and training as needed.
Insurance Agent
Whitfield's Insurance
10.2007 - 11.2010
- Sold personal home and auto insurance
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
Education
Graduate Gemologist Diploma - Gemology
Gemological Institute of America
Carlsbad, CA04.2016
Skills
- Critical Thinking
- Active Learning
- Team Communication
- Team Member Development
- Department Development
- Personnel Management
- Administrative Support
- Production Work
- Microsoft Office
Timeline
Manager, Research Support
Gemological Institute Of America
12.2022 - Current
Grading and Production Manager
American Gem Society Laboratories
03.2011 - 12.2022
Insurance Agent
Whitfield's Insurance
10.2007 - 11.2010
Graduate Gemologist Diploma - Gemology
Gemological Institute of America