Amanda Hawkes
Harpswell,ME
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Kitchen Manager
Brickyard Hollow Brewing
02.2023 - 11.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- I work with my staff to ensure tasks are completed in a timely manor to make our dinner easier as well as the next day.
- I work with the general manager on bringing out food costs down to a manageable level. As well as keeping our labor within its range.
- I manage specials as well as have created new menu items. I have successfully managed my staff and made the kitchen more efficient than when I got there
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
Server
99 Restaurants
04.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Store Associate
Midcoast Marine Supply
10.2021 - 07.2022
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Located merchandise across various stores to address customer needs.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Wharf Manager
Hawkes Lobster
06.2020 - 10.2021
- Developed and maintained relationships with customers and suppliers through account development.
- Worked with fishermen to ensue the wharf had what it needed for them to have successful days
- Worked with multiple bait suppliers to ensure timely bait deliveries so the fishermen would have bait for the days
- Worked with wholesalers to coordinate what was needed and enure we had enough product to meet their needs.
- Coordinated fuel deliveries.
- Worked with and helped retail customers choose the best lobster or crab option with them as well as coordinate appointments so that someone would be there to assist them.
- Promptly unloaded and weighed each fisherman's catch for the day and kept track of their catch as well as bait and fuel expenses
- Did payroll for all the fishermen
- Reported each fisherman's daily catch to the state and federal government on a daily basis
- Worked with the owners to make sure the wharf was still making a profit
Education
High School Diploma -
Mt. Ararat High School
Topsham, ME06.2017
Skills
- Inventory Management
- Menu Development
- Order Accuracy
- Cleaning and Sanitation
- Customer Service
- Business Development
- Expense Tracking
- Expectation Setting
- Time Management
- Problem Solving
- Organizational Skills
- Teamwork and Collaboration
Timeline
Kitchen Manager
Brickyard Hollow Brewing
02.2023 - 11.2023
Server
99 Restaurants
04.2022 - 02.2023
Store Associate
Midcoast Marine Supply
10.2021 - 07.2022
Wharf Manager
Hawkes Lobster
06.2020 - 10.2021
High School Diploma -
Mt. Ararat High School
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