Amanda Hendrix
Huntsville
Summary
Dynamic spa professional with a strong background in front desk coordination and exceptional client relations. Recognized for enhancing guest experiences while ensuring seamless operational efficiency. Proven expertise in team collaboration, scheduling, inventory management, and delivering outstanding customer service. Adaptable and dependable, consistently exceeding evolving expectations and maintaining the highest standards of excellence.
Overview
10
10
years of professional experience
Work History
Spa Coordinator
Dollywood Dream More Resort and Spa
Pigeon Forge, TN
02.2023 - 10.2025
- Facilitated efficient scheduling of spa services, ensuring seamless appointment flow and improved guest satisfaction.
- Monitored and organized spa product inventory, ensuring availability and compliance with established quality benchmarks.
- Analyzed guest feedback to refine service offerings, ensuring alignment with customer preferences and suggestions.
- Streamlined front desk procedures, facilitating prompt and efficient check-in and check-out for all clients.
- Engaged with management to design and execute comprehensive growth strategies, driving revenue increases and improving client loyalty.
- Coordinated guest monitoring and escorted individuals to designated treatment areas.
- Organized and executed promotional events aimed at increasing awareness of spa services and attracting new clientele.
- Engaged with spa guests in a friendly manner to enhance overall guest experience and satisfaction.
Group Sales Coordinator
Dollywood
Pigeon Forge , Tennessee
02.2018 - 02.2023
- Coordinated group sales activities to enhance customer engagement and satisfaction.
- Managed group reservations and maintained accurate booking records for events.
- Communicated with clients to understand needs and provide tailored service options.
- Collaborated with marketing teams to develop strategies for attracting group bookings.
- Drafted contracts for customers ensuring compliance with company policies and procedures.
- Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
- Provided excellent customer service by responding promptly to inquiries and resolving issues efficiently.
- Processed orders received from customers quickly within the stipulated time frame.
- Collaborated with marketing team members to plan promotional campaigns for group sales initiatives.
- Worked with cross-functional teams to achieve goals.
Customer Service Representative
Dollywood
Pigeon Forge, Tennessee
06.2015 - 01.2018
- Resolved customer complaints promptly to enhance guest satisfaction.
- Managed ticket sales and processed transactions accurately at service counters.
- Engaged with guests, creating a welcoming environment throughout the park.
- Monitored guest experiences and reported issues to improve service quality.
- Trained new staff on customer service protocols and park policies for consistency.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted guests with inquiries about park attractions and provided accurate information.
- Maintained professionalism in stressful situations, diffusing tense circumstances effectively.
Education
Associate of General Studies - Business Management
Walter State Community College
Morristown, TN12-2026
Skills
- Service excellence
- Coordinating events effectively
- Data-driven decision making
- Collaborative teamwork
- Community involvement
- Conflict resolution
- Strong verbal communication
- Cooperative work style
- Client relationship development
Timeline
Spa Coordinator
Dollywood Dream More Resort and Spa
02.2023 - 10.2025
Group Sales Coordinator
Dollywood
02.2018 - 02.2023
Customer Service Representative
Dollywood
06.2015 - 01.2018
Associate of General Studies - Business Management
Walter State Community College