Amanda Hendrix
Alabaster
Summary
Dynamic and results-driven professional with extensive experience at Shipt, excelling in customer service and problem-solving. Proven track record of enhancing operational efficiency and fostering teamwork. Skilled in training and mentoring, with a strong focus on achieving high customer satisfaction and optimizing workflows for improved performance.
Overview
12
12
years of professional experience
Work History
Experience Team Associate Manager
Shipt
05.2019 - 08.2025
- Adapted quickly to changing priorities in a fast-paced environment.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Supported onboarding of new associates through training sessions.
- Implemented best practices to streamline operational workflows.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Developed strong cooperative relationships with coworkers and managers.
- Collaborated with engineering teams to improve production efficiency.
- Optimized workflow processes for improved efficiency.
- Collaborated with cross-functional teams to complete projects on time and under budget.
- Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Assistant Manager
AMC Theaters
11.2016 - 05.2019
- Assisted in managing daily theater operations, ensuring smooth customer experiences.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained and mentored new team members on operational procedures and best practices.
- Implemented inventory management processes to reduce waste and improve efficiency.
- Monitored compliance with safety standards and regulations across all theater areas.
- Collaborated with upper management on budget planning and resource allocation initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Store Manager
GameStop
12.2013 - 09.2016
- Supervised daily operations and ensured adherence to store policies.
- Managed inventory levels using point-of-sale systems to optimize stock availability.
- Enhanced customer service standards, resulting in improved customer satisfaction ratings.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Led team meetings to communicate goals and improve staff engagement and performance.
- Streamlined operational processes, reducing wait times during peak hours significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
No Degree - Information Technology
Purdue Global
Skills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Attention to detail
- Positive attitude
- Teamwork and collaboration
- Computer skills
- Training and mentoring
- Flexible schedule
- Sales and marketing
- Complaint resolution
- Product knowledge
Timeline
Experience Team Associate Manager
Shipt
05.2019 - 08.2025
Assistant Manager
AMC Theaters
11.2016 - 05.2019
Store Manager
GameStop
12.2013 - 09.2016
No Degree - Information Technology
Purdue Global