Amanda Hengstenberger
Bethlehem,PA
Summary
Proven healthcare professional with a track record of enhancing patient quality of life at LVHN through compassionate care and meticulous documentation accuracy. Excelled in patient education and vital signs monitoring, achieving significant improvements in patient outcomes. Skilled in multitasking and effective communication, adept at coordinating comprehensive care plans and advocating for patient needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Partner
LVHN
01.2012 - Current
- Assisted patients with activities of daily living, promoting independence and improving quality of life.
- Collaborated with interdisciplinary healthcare teams to develop and execute comprehensive care plans for diverse patient populations.
- Performed routine nursing procedures such as wound dressing changes, catheter care, and blood glucose monitoring under the supervision of a registered nurse or physician.
- Facilitated effective communication between patients, families, and healthcare providers to ensure seamless coordination of care.
- Delivered exceptional customer service by addressing patient needs promptly and courteously throughout their visit or stay at the facility.
- Ensured a safe and clean environment by adhering to infection control protocols, reducing risks of hospital-acquired infections.
- Participated in ongoing professional development opportunities to stay current on best practices within the healthcare industry.
- Monitored vital signs, recorded accurate patient data, and reported changes in condition to the appropriate healthcare professionals for prompt intervention.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented patient information and care activities in electronic health record.
Case Manager
Elwyn
01.2006 - 05.2011
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
Education
Northampton Community College
Bethlehem, PASkills
- Compassionate Care
- Documentation accuracy
- Healthcare ethics
- Vital signs monitoring
- Patient Education
- Patient Observation
- Specimen Collection
- Patient Services
- Blood Glucose Monitoring
- Problem-solving abilities
- Multitasking
- Patient Care
- Excellent Communication
Certification
CPST 2023-Current
Timeline
Patient Care Partner
LVHN
01.2012 - Current
Case Manager
Elwyn
01.2006 - 05.2011
Northampton Community College