Amanda Hernandez
Delano,CA
Summary
Accomplished Store Manager with a proven track record at 99 Cents Only Stores Llc, enhancing customer satisfaction and streamlining operations. Skilled in inventory management and team leadership, I significantly reduced staff turnover by fostering a positive work environment and implementing effective training programs. Expert in optimizing store layouts and merchandising to maximize sales.
Overview
12
12
years of professional experience
Work History
Store Manager
99 Cents Only Stores Llc
02.2012 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Diploma - General Studies
Delano High School
Delano, CA06.1994
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Store Opening and Closing
- Outstanding communication skills
- Inventory Management
- Store Merchandising
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- POS Systems
- Team Building and Leadership
- Supply Ordering
- Policies and Procedures
- Staff Management
- Employee Scheduling
- Work Planning and Prioritization
- Team Development
- Product Merchandising
- Payroll Management
- Accurate money handling
- Bank deposit procedures
- Performance Reviews
- Store order / Cycle Counts
Timeline
Store Manager
99 Cents Only Stores Llc
02.2012 - 05.2024
Diploma - General Studies
Delano High School