Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Hernandez

Bronx,NY

Summary

Skilled at providing exceptional customer service, supporting sales needs, and merchandising products. Excellent teamwork and communication strengths.

Overview

16
16
years of professional experience

Work History

Flooring Sales Specialist

The Home Depot Inc
10.2022 - Current
  • Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Discussed pricing, additional charges, and payment plans during sales process.
  • Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
  • Used in-store system to locate inventory and place special orders for customers.

Housekeeper

White plains hospital
11.2017 - 04.2021
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

Cashier/Customer Service

Dollar Express
01.2017 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Train cleaner/Stations (WEP)

MTA
11.2015 - 10.2016
  • Responsible for maintaining cleanliness of the trains as they pull in and out the station
  • Traveling train cleaner to multiple station a day to pull garbage, sweep, and TVM machines
  • Removed trash, debris and other waste materials from premises.

Sandwich Artist (Assistant manager)

Subways
08.2013 - 04.2015
  • Responsible for the opening and the closing of store
  • Ensured food is prepared, stored, labeled and preparation areas are maintained according to health and safety standards
  • Greeted guests, promoted specials, and took orders.
  • Receive deliveries as per manifest
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.

Childcare provider

08.2011 - 09.2013
  • Clean and sanitize area for child
  • Help keep a safety environment for children
  • Prepare meals and beverages for the children
  • Prepare activity for the children

Student Aid

HS of computers & Technology
02.2009 - 07.2011
  • Basic office duties ex: Answering phones, scheduling appointments and faxing
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.

Education

High School Diploma -

High School Of Computer And Technololgy
The Bronx, NY
06-2010

Skills

  • Design consultation
  • Payment handling
  • Cleaning and sanitizing
  • Team collaboration
  • Work ethic and integrity
  • Customer service

Timeline

Flooring Sales Specialist

The Home Depot Inc
10.2022 - Current

Housekeeper

White plains hospital
11.2017 - 04.2021

Cashier/Customer Service

Dollar Express
01.2017 - 06.2017

Train cleaner/Stations (WEP)

MTA
11.2015 - 10.2016

Sandwich Artist (Assistant manager)

Subways
08.2013 - 04.2015

Childcare provider

08.2011 - 09.2013

Student Aid

HS of computers & Technology
02.2009 - 07.2011

High School Diploma -

High School Of Computer And Technololgy

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Amanda Hernandez