Amanda Hernandez
Bronx,NY
Summary
Skilled at providing exceptional customer service, supporting sales needs, and merchandising products. Excellent teamwork and communication strengths.
Overview
16
16
years of professional experience
Work History
Flooring Sales Specialist
The Home Depot Inc
Port Chester, NY
10.2022 - Current
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges, and payment plans during sales process.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Used in-store system to locate inventory and place special orders for customers.
Housekeeper
White plains hospital
11.2017 - 04.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Cashier/Customer Service
Dollar Express
01.2017 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Train cleaner/Stations (WEP)
MTA
11.2015 - 10.2016
- Responsible for maintaining cleanliness of the trains as they pull in and out the station
- Traveling train cleaner to multiple station a day to pull garbage, sweep, and TVM machines
- Removed trash, debris and other waste materials from premises.
Sandwich Artist (Assistant manager)
Subways
08.2013 - 04.2015
- Responsible for the opening and the closing of store
- Ensured food is prepared, stored, labeled and preparation areas are maintained according to health and safety standards
- Greeted guests, promoted specials, and took orders.
- Receive deliveries as per manifest
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Childcare provider
08.2011 - 09.2013
- Clean and sanitize area for child
- Help keep a safety environment for children
- Prepare meals and beverages for the children
- Prepare activity for the children
Student Aid
HS of computers & Technology
02.2009 - 07.2011
- Basic office duties ex: Answering phones, scheduling appointments and faxing
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Education
High School Diploma -
High School Of Computer And Technololgy
The Bronx, NY06-2010
Skills
- Design consultation
- Payment handling
- Cleaning and sanitizing
- Team collaboration
- Work ethic and integrity
- Customer service
Timeline
Flooring Sales Specialist
The Home Depot Inc
10.2022 - Current
Housekeeper
White plains hospital
11.2017 - 04.2021
Cashier/Customer Service
Dollar Express
01.2017 - 06.2017
Train cleaner/Stations (WEP)
MTA
11.2015 - 10.2016
Sandwich Artist (Assistant manager)
Subways
08.2013 - 04.2015
Childcare provider
08.2011 - 09.2013
Student Aid
HS of computers & Technology
02.2009 - 07.2011
High School Diploma -
High School Of Computer And Technololgy