Amanda Hernandez

Facilitated integration and onboarding processes for Mountain Broadband following acquisition in January.

Facilitated customer communication regarding company changes and ensured accurate input of onboarding information.

Assisted billing department at Visionary Broadband by providing necessary information regarding current services. Collected checks from location and entered payments into billing system for individual customers. Processed deposits and shipped them to billing department in Wyoming.

Collaborated with Visionary Broadband's inside sales department to streamline customer sign-up processes for billing and reporting.

Assisted tech support department with troubleshooting for unique setups using ticket formats. Created a dispatch channel to schedule broadband technicians. Coordinated with technicians not yet integrated into billing and dispatch programs.

Assisted customers with account modifications and payment processing. Supported basic troubleshooting efforts for service issues. Scheduled appointments for local area service and updated fiber network directory for technician use.

Facilitated interdepartmental communication within Visionary Broadband to ensure timely information exchange.

Managed trade accounts and host locations for personal contracts related to accounts payable. Assisted with onboarding processes for various account types into Sonar. Organized and maintained all relevant documentation efficiently.

Assisted local mountain broadband team in scheduling and planning work for community projects. Supported planning days for broadband network assessments and shadowing activities.

Assisted local team with connection information and gathered notes for records and tickets.

Fostered robust client relationships to enhance retention rates and guarantee high satisfaction through tailored service.

Analyzed accounts eligible for complimentary upgrades under Visionary Broadband's policies to drive revenue growth.

Spearheaded information uniformity initiatives prior to Mountain Broadband integration to minimize onboarding discrepancies.

Demonstrated self-motivation and productivity while working remotely for Visionary Broadband.

Communicate with new service requests, answer questions about plans,pricing and equipment, and insure the potential customer gets setup with what they need and schedule those who commit to installation.

Offer basic troubleshooting to customers that call in. This included equipment on location, personalnetwork devices, and power/cable issues which minimized the need for trouble tickets and service calls. I also used a specific ticketing style to communicate with network technicians on things I couldn't handle personally and creating service calls for feild technicians for things that could not be resolved remotely.

Worked directly with the CEO occasionally to schedule work, communicate changes to the team or customers, and plan events. Planned the last Christmas party before the company was sold to Visionary Broadband.

Communicated with the feild manager on same day issues scheduling, planning area upgrades, and scheduling repairs to the network.

Kept up regular communication with all feild technicians to keep track of work completed, make sure all notes were received, and keep estimated times of arrival noted for the day.

Maintained a comprehensive fiber network directory, supporting technicians and ensuring efficient service provision in local areas.

Maintained a current customer directory based on connection locations to streamline communication for specifice areas and service types.

Coordinated with field technicians and management to address network outages, ensuring rapid response and minimal service disruption.

Analyzed customer service requests to identify demand in certain areas, and helping us plan where to expand.

Worked in unison with another office administrator to keep records, billing, connection types, requestes and contacts documented in each place according to a set plan to insure continuity. Maintained and expanded on our work after she retired the end of 2023.

Self motivated employee that has worked from home since I started in 2018 in a part time position, worked in a full time capacity in 2020 and switched to the full time position in 2022 after moving from Wyoming to Louisiana. When Joann Smith, the other office admin, retired in December of 2023, 1 stepped in and have been working 44+ hours on my own since another office administrator was never created.

Attended WISPA convention with a special invitation and attended seminars on team buildning, growing your area, and going after grants and funding for your area. Wrote out a new plan for moving forward for the company and applied for a COO position that ultimately was never created.

Cultivated a nurturing environment, promoting emotional and social development among children, leading to increased engagement and joy in learning.

Implemented structured daily activities, enhancing children's cognitive skills and contributing to noticeable gains in their developmental milestones.

Coordinated with parents and staff to address individual needs, fostering a team approach that strengthened community trust and satisfaction.

Maintained accurate records, ensuring compliance with safety standards and enhancing overall care quality.

Completed training in first aid, cpr, serve safe and security practices to insure the well being of the children.

Worked with children between the ages of 6 weeks old to 5 vears old.

Also assisted with kitchen duties, facility maintanence and laundry.

Received my clearance to work at a goverment facilities and my background check needed to be alone with the allotted number of children determined by age range.

Regularly participated in training as required for child care providers in this facility.

Also assisted with the after school programs lead at another facility for school aged kids.

Fostered a welcoming environment, enhancing customer satisfaction and loyalty through attentive service and engagement.

Followed inventory management practices, reducing stock discrepancies and improving product availability.

Coordinated with team members to streamline checkout processes, leading to shorter wait times and improved customer flow.

Maintained accurate sales records and executed nightly reconciliations, ensuring financial integrity and compliance with corporate standards.

Cultivated strong relationships with customers, fostering a collaborative atmosphere that enhanced repeat business and community engagement.

Implemented communication strategies, resulting in noticeable improvements in team communication and reducing frustration caused by lack of information.

Worked as a cashier, sales associate, custom framer, and replenishment team in addition to being the nights and weekends manager.

Stepped in to do any job when staff availibility was at minimum due to low hours or emergency call outs.

Was assigned special projects in custom framing when unique assignments came in and the framing manager needed assistance. I developed a reputation for being able to create a solution and maintain the integrity of the item being framed while following our preservation standards.

Was recognized by the district manager from Denver, CO for the extent of my experience in all departments and my work ethic.

Fostered a welcoming environment, enhancing customer satisfaction and loyalty through attentive service and engagement.

Followed inventory management practices, reducing stock discrepancies and improving product availability.

Coordinated with team members to streamline checkout processes, leading to shorter wait times and improved customer flow.

Cultivated strong relationships with customers, fostering a collaborative atmosphere that enhanced repeat business and community engagement.

Worked as a cashier, sales associate, custom framer, and replenishment team.

Stepped in to do any job when staff availibility was at minimum due to low hours or emergency call outs.

Was given a few very special tasks for custom framing and pushed to do more with this department than even I knew I could do. Became know for being the one that when the system said it couldn't be done, I would find a way to make it happen.

Was made employee of the month in 2011 my first year working there.

Also assisted on the weekends with new sales signage distribution for the week and cleanup of precious and expired signage.

General customer service for the bowling alley including, lane and shoe rental, reservations and events, and sale of additional items or snack bar options.

Worked league, weekend, and holiday events that required additional or late hours, handling of lights and music, and advance planning and purchasing.

Promoted special events and classes for all ages.

Was occasionally responsible for closing duties and end of day drawer procedures.

Followed procedure on cleanlieness and maintaining all equipment including shoes, bowling balls, lanes, pins and equipment.

Assisted in organizing recreational events, fostering community engagement and enhancing participant satisfaction.

Planned and decorated for different seasons or holidays.

Worked occasionally on the kitchen side as a cashier.

Was first introduced to procedures for working on a government facility and requirements concerning any position on a military base.