- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- Reading
- Gardening
- Animal Care
- Offering time and support to animals
- Astrology
- Baking
- Backpacking and Hiking
- Supporting STEM education initiatives and mentorship programs
- I like looking at the stars and learning about constellations
- Cake Decorating
- Creative Writing
- Personal Development and Self-Improvement
- Running
- Researching STEM related topics
Amanda hess
Summary
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
5
5
years of professional experience
Work History
Team Member
Wegmans
03.2024 - Current
- Resolved customer inquiries effectively, contributing to improved satisfaction rates and repeat business.
- Optimized scheduling processes to reduce wait times during peak hours and improve service quality.
- Participated in team meetings to identify areas for process improvement and operational effectiveness.
- Maintained cleanliness and organization of work areas, promoting a safe and efficient environment.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Increased sales through effective product placements and persuasive communication skills.
- Streamlined workflow for increased efficiency, introducing digital tool for task management.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Team Member
BJ's
Abingdon, MD
08.2023 - 03.2024
- Collaborated with team members to streamline daily operations and enhance workflow efficiency.
- Assisted in training new staff members on operational procedures and safety protocols.
- Monitored inventory levels, ensuring timely replenishment of supplies to meet production demands.
- Implemented quality control checks, maintaining high standards in product assembly and service delivery.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Sales Associate
Bath & Body Works
Bel Air, MD
05.2022 - 09.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Maintained visual merchandising standards to promote product visibility and sales.
- Collaborated with team members to meet daily sales goals consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Crew Member
McDonald's
Abingdon, MD
02.2021 - 05.2022
- Provided exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Operated kitchen equipment safely while adhering to food safety protocols and guidelines.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Maintained cleanliness and organization of workstations to promote operational efficiency.
- Assisted in inventory management and restocking supplies as needed throughout shifts.
- Learned menu items thoroughly to answer customer inquiries and make recommendations.
- Adapted quickly to changing priorities and tasks in a dynamic work setting.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Engaged with customers positively to create a welcoming atmosphere for all guests.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Bachelor of Science - Environmental Biology
Towson University
Baltimore, MD04-2027
Associate of Science -
Harford Community College
Bel Air, MD12-2025
High School Diploma -
Bel Air High School
Bel Air, MD06-2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Equipment maintenance
- Equipment operation
- Chemical handling
- Parts labeling
- Data entry
- Multitasking
- Time management
- Analytical thinking
- Idea development and brainstorming
- Issue research
- Team collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets and graphs.
- Resolved product issue through consumer testing.
- Exceeded monthly quota 20 times.
Interests
Timeline
Team Member
Wegmans
03.2024 - Current
Team Member
BJ's
08.2023 - 03.2024
Sales Associate
Bath & Body Works
05.2022 - 09.2023
Crew Member
McDonald's
02.2021 - 05.2022
Bachelor of Science - Environmental Biology
Towson University
Associate of Science -
Harford Community College
High School Diploma -
Bel Air High School
Awards
Presidential Award
Honor Roll