Amanda Hills
Princeton,NJ
Summary
Dynamic leader with a proven track record at Cluep, driving $9M in revenue through strategic customer success initiatives. Expert in enterprise account management and team coaching, achieving a 34% renewal rate while enhancing client relationships and optimizing processes. Adept at cross-functional collaboration to deliver measurable results and exceed client expectations.
Overview
7
7
years of professional experience
Work History
Director of Account Management, US
CLUEP
07.2023 - Current
- Spearhead customer success strategy across 90 accounts, including Enterprise clients such as Hill’s Pet, Jack in the Box, and KFC, generating $9M in revenue for 2025.
- Partner with the VP of Account Management to enhance reporting frameworks and strengthen client-facing materials, improving transparency and customer trust.
- Mentor and coach a team of three account managers, fostering a culture of accountability and continuous improvement, resulted in a 42% renewal rate from 2024 into 2025, and generated $4M in incremental revenue in 2025.
- Implemented structured performance reviews and success metrics to align team goals with client outcomes.
Digital Client Success Manager
WARNER BROS. DISCOVERY
10.2021 - 07.2023
- Owned customer success for Fortune 500 clients (Mars, Walgreens, Dell, JP Morgan Chase), ensuring alignment with KPIs and business objectives.
- Delivered integrated media solutions across Max (formerly HBO Max) and Turner Networks, driving measurable client ROI.
- Collaborated with sales leadership to achieve quarterly revenue goals while sustaining key client relationships during executive transitions.
- Advocated for client needs across departments, ensuring seamless execution, and value delivery.
Senior Account Manager
CLUEP
09.2018 - 10.2021
- Directed customer success operations across cross‑functional teams, streamlining processes to improve scalability and efficiency.
- Partnered with Sales to identify upsell opportunities, contributing $500K in additional revenue.
- Oversaw campaign pacing and performance tracking, ensuring consistent KPI delivery and client satisfaction.
Education
Bachelors - Business Management
WILLIAM PATERSON UNIVERSITY
05-2012
Associates - Business Administration
MIDDLESEX COUNTY COLLEGE
01.2010
Skills
- Customer Success Strategy & Execution
- Enterprise Account Management
- Revenue Retention & Expansion
- Team Leadership & Coaching
- Client Advocacy & Relationship Building
- Cross‑Functional Collaboration (Sales, Product, Ops)
- Process Optimization & Reporting Frameworks
Extra
Avid Reader • Kickballer • Peloton Enthusiast
Timeline
Director of Account Management, US
CLUEP
07.2023 - Current
Digital Client Success Manager
WARNER BROS. DISCOVERY
10.2021 - 07.2023
Senior Account Manager
CLUEP
09.2018 - 10.2021
Bachelors - Business Management
WILLIAM PATERSON UNIVERSITY
Associates - Business Administration
MIDDLESEX COUNTY COLLEGE