Amanda Hodan
Charlotte,NC
Summary
Dedicated licensed clinical social worker with extensive experience in utilization management, clinical assessments, and mentoring care advocates. Seeking to transition to a role where I can leverage my leadership experience to improve quality, productivity and member outcomes. Recognized as a subject matter expert and trusted mentor, consistently delivering impactful training and coaching that enhance team performance and operational efficiency.
Overview
10
10
years of professional experience
Work History
Behavioral Health Care Advocate
Optum
Charlotte, NC
11.2023 - Current
- Conducted prior authorization and concurrent reviews for higher levels of care using evidenced based criteria (ASAM, LOCUS, CALOCUS, ECSII), clinical judgment, and MD input to provide medical necessity determinations.
- Ensured adherence to NCQA standards for turnaround times and provided quality documentation to support timely reviews.
- Consistently exceeded performance standards in productivity, audit outcomes, call metrics and interdisciplinary case presentations, modeling best practices for assigned staff.
- Served as Subject Matter Expert (SME) for IOP reviews, non-participating provider processes and benefit interpretation; provide individualized coaching, mentoring and productivity guidance to strengthen team compliance and performance.
- Collaborated with leadership to develop and implement Standard operating procedures (SOPs) for PTO coverage, high-needs member workflows, and non-par facility processes, improving continuity of care and consistency.
- Acted as a clinical resource to resolve complex, high-risk cases, ensuring member centered and recovery-oriented decision making aligned with organizational expectations.
Outpatient Mental Health Therapist
Marathon Health
Charlotte, NC
02.2021 - 11.2023
- Developed and implemented individualized treatment plans for diverse client populations.
- Engage in therapy sessions with adults and teenagers utilizing CBT, Motivational interviewing and Solution Focused Therapy.
- Collaborated with interdisciplinary teams to coordinate care and resources for clients.
- Provided crisis intervention and support during high-stress situations, ensuring client safety.
Licensed Clinical Social Worker, Psychiatry Unit
CaroMont Health
Gastonia, NC
12.2015 - 02.2021
- Facilitated group therapy sessions to enhance coping strategies and interpersonal skills.
- Conducted comprehensive psychosocial assessments assessments to identify client needs and appropriate interventions.
- Collaborated with Interdisciplinary team on discharge planning and appropriate courses of treatment.
- Responsible for solidifying discharge plans for members and safety planning with families.
Education
Master of Science - Social Work
University of North Carolina At Charlotte
Charlotte, NC05-2015
Bachelor of Science - Human Services
Kennesaw State University
Kennesaw, GA05-2007
Skills
- Teamwork and collaboration
- Time management
- Punctual and hardworking
- Problem-solving abilities
- Multitasking Abilities
- Self-awareness
- HIPAA compliance
- Verbal and written communication
- Phone and email etiquette
- Policy understanding
- Calm and effective under pressure
Accomplishments
Completed Leadership foundations course through UHG.
Super Hero Nominee
Sage Award Nominee
Timeline
Behavioral Health Care Advocate
Optum
11.2023 - Current
Outpatient Mental Health Therapist
Marathon Health
02.2021 - 11.2023
Licensed Clinical Social Worker, Psychiatry Unit
CaroMont Health
12.2015 - 02.2021
Master of Science - Social Work
University of North Carolina At Charlotte
Bachelor of Science - Human Services
Kennesaw State University