Amanda Hollingsworth
Hemphill,TX
Summary
Care Team Supervisor hires and supervises front line staff, resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors Providers and Supervisors. Oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities.
Overview
10
10
years of professional experience
Work History
Backup Care Team Manager
Elara Caring
Jasper, TX
07.2023 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Conducted performance reviews for team members.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintains confidentiality regarding all business and staff related matters.
- Available to provide qualified direct care services as needed.
- Maintains compliance with State, Federal, licensure, and contract related regulatory requirements.
- Communicates with employees, case managers and clients in a professional and effective manner.
- Ability to multitask in a fast-paced environment.
- Knowledge of Medicare/Medicaid and home care benefits.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports.
Care Team Supervisor
Elara Caring
Jasper, TX
07.2020 - Current
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets
- Managed performance reviews for my providers, analyzing individual employee achievements and overall trends in workforce execution metrics
- Supervising the delivery of non-nursing care and related activities as required by various Department of Aging
- Responsible for visiting clients in their home and monitoring the client's status; hiring, training, supervising and evaluating attendants; reporting and maintaining records
- Constant communication with Elara Caring staff, physicians, DADS caseworkers, client's family members, MCO coordinators, and other contracted program representatives.
Hospice Aide, Hospice Aide Supervisor/Trainer
Affinity Hospice
Jasper, TX
08.2015 - 07.2020
- As Hospice Aide, I worked directly with patient and family members in order to meet the needs of the patient.
- I had the responsibility of providing personal care needs, such as bathing, dressing, grooming, etc.
- I also assisted the family on coping with the stages of end of life care.
- I was able to be with them in the most difficult times in their lives and offer support with grief management
- As Hospice Aide Supervisor/Trainer, I worked training other Aides on how to properly care for patients.
- I supervised the Aides and ensured that they provided the level of care necessary at any given moment for the patients needs.
- I trained family members on how to properly maintain the needs of the patient
- I instructed Aides and family on the use of provided supplies and task required for the patient.
- I instilled the importance of compassion needed in this field.
- Working with Hospice patients takes a special person with a kind heart and much compassion for the end of life care needed by the patient as well as their family.
CNA Hospice Aide
River City Hospice
Jasper, TX
08.2014 - 08.2015
- I was a CNA and provided personal care for all patients assigned to my caseload
- I instructed and trained family on how to care for the patient in the end stages of life
- I was responsible for bathing, dressing, grooming and light duty house work for all clients.
Education
Child And Family Development -
Angelina College
Lufkin, TXSkills
- Complaint Handling
- Desktop Publishing Software
- Email Software
- Internet Browser
- Word Processing Software
- Microsoft Office
- Excel Software
- Time management
- Customer satisfaction
- Train new oncoming CTS
- CTM backup
- Staff Training and Development
- Resolving Problems
- Explaining Policy and Procedures
- Complaint Investigation
- Providing Information and Resources
- Caring and Empathetic
- Documenting and Recording Information
- Database Search and Data Entry Skills
- Administrative and Office Support
- Communicating to Patients and Families
- Patient Needs Assessment and Referral
- Building Rapport and Credibility
- Calm and Effective Under Pressure
- Active Listening
- Problem-Solving
- Multitasking
- Organizational Skills
- Self Motivation
Timeline
Backup Care Team Manager
Elara Caring
07.2023 - Current
Care Team Supervisor
Elara Caring
07.2020 - Current
Hospice Aide, Hospice Aide Supervisor/Trainer
Affinity Hospice
08.2015 - 07.2020
CNA Hospice Aide
River City Hospice
08.2014 - 08.2015
Child And Family Development -
Angelina College