Amanda Holt
Portland,TN
Summary
Dynamic Customer Care Specialist with a proven track record at Carelon, excelling in customer service excellence and compelling communication. Enhanced team performance through knowledge sharing and reduced patient complaints by effectively resolving issues. Skilled in driving results and maintaining integrity, with a strong focus on quality and accountability.
Overview
20
20
years of professional experience
Work History
Customer Care Specialist
Carelon
01.2020 - Current
- Provided exceptional patient support via phone and email, resolving inquiries efficiently.
- Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of patient account information and updated when necessary.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Reduced patient complaints by efficiently resolving issues through effective communication and problem-solving skills.
QPI Lead
Lowe’s Millwork
01.2006 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Conducted comprehensive inspections of products to ensure compliance with quality standards.
- Identified defects and implemented corrective actions to enhance product reliability.
- Collaborated with production teams to address quality issues and improve processes.
- Trained junior inspectors on inspection techniques and quality protocols.
Education
High School Diploma -
Dyersburg High
Dyersburg, TNSkills
- Execution and driving for results
- Customer service excellence
- Call center experience
- Compelling communication
- Integrity and Accountability
Timeline
Customer Care Specialist
Carelon
01.2020 - Current
QPI Lead
Lowe’s Millwork
01.2006 - 01.2020
High School Diploma -
Dyersburg High