Open To Work
Amanda Hood
Tomball,TX
Work Preference
Summary
Results-driven business developer with a solid track record in strategic sales and client relationship management. Successfully increased profitability for partner agencies by implementing tailored marketing strategies and delivering exceptional customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Developer
GEICO
Katy, TX
03.2024 - Current
- Cultivated and maintained strong partnerships with independent agents to drive business growth
- Developed strategic plans to increase production and profitability for partner agencies
- Conducted trainings to provide marketing guidance and product support tailored to agency needs
- Assisted with the launch of personal auto product for multiple agencies for South Carolina, increasing overall value and growth
- Collaborated with over 600 Independent agencies to promote and enhance commercial auto product within North Carolina, South Carolina, and Georgia.
- Researched and analyzed industry trends, competition and customer needs to develop effective marketing strategies.
- Managed client relationships to ensure satisfaction and address any service issues promptly.
- Facilitated training sessions for new team members on business development practices.
- Analyzed market trends to identify growth opportunities for insurance products.
- Developed strategic partnerships to enhance customer engagement and retention initiatives.
- Collaborated with cross-functional teams to streamline business processes and improve efficiency.
- Conducted competitive analysis to inform product positioning and marketing strategies.
- Assessed operational performance using metrics and KPIs then proposed changes for improved efficiency and effectiveness.
- Demonstrated expertise in customer service and sales to drive business development efforts
Claims Adjuster II
GEICO
Katy, TX
03.2022 - 03.2024
- Conducted thorough investigations to determine liability and damages for claims
- Interviewed witnesses, claimants, and other parties to gather crucial information
- Examined policy coverage forms and other records to assess insurance coverage
- Maintained accurate records of all claims-related activities in company databases
- Provided prompt and courteous service to policyholders throughout the claims process
- Demonstrated exceptional customer service and sales skills to effectively communicate with clients and stakeholders
Senior Manager - Small to Medium Business
Verizon
Houston, TX
11.2021 - 03.2022
- Achieved 150% attainment on average for growth and revenue target.
- Increased performance in sales, management, and operations by identifying and addressing improvement areas.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Monitored performance data to assess productivity and goal progress using Salesforce.
- Expanded cross-functional organizational capacity through collaboration on departmental priorities and common goals.
- Prepared and recommended long-range plans for the development of department personnel.
Business Account Manager
Verizon
Houston, TX
01.2013 - 11.2015
- Developed and managed strong and growing pipelines of prospective small business customers.
- Exceeded quarterly, monthly and yearly revenue growth targets by 150% on average.
- Developed strategy to combat increased competitive presence within territory Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Worked with developers and engineers to see benefits of technological solutions.
- Maintained customer satisfaction through proactive monitoring and resolution for customer issues.
- Negotiated pricing, contracts, and terms with clients while maintaining profitability for company.
Retail General Manager
Verizon
06.2011 - 01.2013
- Drove year-over-year business growth averaging 130% while leading operations, strategic vision and long-range planning.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached and mentored personnel on management principles, industry practices, company procedures and technology systems to enhance team efficiency.
- Mediated and resolved employee and customer disputes, utilizing problem-solving techniques to maintain operational harmony.
- Demonstrated diligence, patience and respect for others to inspire strong work ethic across the team.
Education
High School -
McCullough High School
The Woodlands, TXSkills
- Strategic Sales
- Sales Management
- Revenue generation
- Sales forecasting
- Negotiation techniques
- Client Relationship Management
- Customer Focus
- Strategic Partnerships
- Partnership strategy
- Performance monitoring
- Business strategy
- Team leadership
- Teamwork
- Effective communication
Certification
- Property & Casualty License
Timeline
Business Developer
GEICO
03.2024 - Current
Claims Adjuster II
GEICO
03.2022 - 03.2024
Senior Manager - Small to Medium Business
Verizon
11.2021 - 03.2022
Business Account Manager
Verizon
01.2013 - 11.2015
Retail General Manager
Verizon
06.2011 - 01.2013
High School -
McCullough High School