AMANDA HOOSER
Durant,OK
Summary
Quality-driven with solid background smoothly handling high-volume workloads. Prepare documents, mail packages and organize schedules to support team needs. Good database administration and customer relations abilities. Reliable and punctual individual successfully handling fast-paced work. Proven willingness to take on any task to support team and help business succeed. Offers strong communication abilities. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
10
10
years of professional experience
Work History
Licensing Coordinator
Choctaw Nation Gaming Commission
Durant , OK
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Support Assistant
Choctaw Nation
10.2022 - 03.2024
- Determining the nature and urgency of patient requests to refer patients to appropriate medical staff
- Providing backup support to office staff by filing tasks, answering phones and scheduling appointments
- Organizing patient records to research records, extract medical information and review records for completeness and accuracy
- Collecting information for walk-in patients and building new charts or adding to current charts, including scanning in requested documents and confirming insurance information
Switchboard Operator
Choctaw Headquarters
11.2020 - 10.2022
- Asssisted tribal members in creating, confirming and canceling appointments
- Created medical charts for new patients and assign a care provider
- Made sure phone numbers and addresses are kept up to date in the data base
- Transfered calls accordingly based on patient needs
Spa Receptionist
Choctaw Casino and Resort
05.2019 - 11.2020
- Managed spa opening and closing tasks, keeping facility presentable and team ready for expected workloads
- Facilitated smooth schedule by sending out reminder notifications for appointments and balancing spa schedules to avoid overbooking
- Operated telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments
- Assisted customers with sales and service needs
- Handled guest check-ins
Certified Nurse's Aide
King's Daughters and Sons Nursing Home
03.2015 - 04.2019
- Protected patients by monitoring conditions and promptly reporting problems to RNs
- Improved patient quality of life by assisting with daily living activities
- Kept patients clean, dry, and properly cared for under direction of registered nurses
- Helped patients with limited mental and physical capacity handle daily living tasks such as feeding and grooming
- Enhanced patient physical recovery with emotional and social support
- H
Education
High School Diploma -
Durant High School
Skills
- Coordination
- Interpreting support
- Information assistance
- Multitasking
- Call follow-up
- Records management
Timeline
Licensing Coordinator
Choctaw Nation Gaming Commission
03.2024 - Current
Medical Support Assistant
Choctaw Nation
10.2022 - 03.2024
Switchboard Operator
Choctaw Headquarters
11.2020 - 10.2022
Spa Receptionist
Choctaw Casino and Resort
05.2019 - 11.2020
Certified Nurse's Aide
King's Daughters and Sons Nursing Home
03.2015 - 04.2019
High School Diploma -
Durant High School
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