Amanda Houghton
Round Lake,IL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, clients, area leaders and employees to streamline and strengthen processes and control costs. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. A Natural leader team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
16
16
years of professional experience
Work History
Operations Manager
Skeeter Beater
Hawthorn Woods, Illinois
01.2023 - Current
- Lead Net Profit from 20% to 25% within the 1st year as Operations Manager.
- Through a combination of tech management and material usage, lowered and managed costs to drive a higher profit margin.
- Diligently worked to meets sales targets, retaining over 80% of the company's client base.
- Generated over 100 Clients for 2023
- Developed a multi-year Business Strategy to ensure business growth and development.
- Hired and trained staff in operational procedures while motivating the teams, and ensuring efficiency.
- Developed agendas for meetings in advance to ensure all topics were covered.
Customer Service Representative
Skeeter Beater
Hawthorn Woods, Illinois
06.2020 - 01.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Calculated costs for services and ensures invoice payments are received pertinent to contract agreements.
- Investigated incorrect billings and processed refunds as necessary.
Private Nanny
Sianis Family
, IL
08.2014 - 08.2022
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Managed time ensuring schedules and deadlines were met, as well as instilled time management in children.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Private Nanny
Lee Family
Arlington Heights, IL
03.2014 - 08.2017
Private Nanny
Viner Family
Northfield, IL
02.2012 - 12.2014
Preschool Teacher
La Petite Academy Inc.
Round Lake, IL
07.2008 - 02.2012
- Developed lesson plans that incorporated creative teaching techniques.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Encouraged critical thinking skills through problem solving activities.
- Coordinated daily tasks between teachers and other staff members.
- Greeted parents at school events to provide information about curriculum and activities.
- Collaborated with colleagues to develop instructional plans that meet individual student needs.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
Education
High School Diploma -
Round Lake Senior Highschool
Round Lake, IL06.2008
Some College - Psychology Teacher Education
Kaplan College - Phoenix
Phoenix, AZSkills
- Leadership
- Client Relations
- Employee Motivation
- Document Control
- Contract Management
- Process Improvement Strategies
- Problem Solving
- Financial Management
- Workflow Optimization
- Marketing
- Customer Service
- Customer Retention
- Cost Management
Affiliations
- I enjoy outdoor activities such as hiking, swimming, traveling, and camping.
- I love reading and learning about new things and thrive on self development.
- I enjoy time with my friends, family, and peers.
Languages
Spanish
Limited
Timeline
Operations Manager
Skeeter Beater
01.2023 - Current
Customer Service Representative
Skeeter Beater
06.2020 - 01.2023
Private Nanny
Sianis Family
08.2014 - 08.2022
Private Nanny
Lee Family
03.2014 - 08.2017
Private Nanny
Viner Family
02.2012 - 12.2014
Preschool Teacher
La Petite Academy Inc.
07.2008 - 02.2012
High School Diploma -
Round Lake Senior Highschool
Some College - Psychology Teacher Education
Kaplan College - Phoenix
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