Amanda Houston
Burleson,TX
Summary
Driven professional with a solid background in claims investigation and negotiation. Known for meticulous attention to detail and the ability to multitask effectively, ready to enhance claims processing and support company objectives.
Overview
10
10
years of professional experience
Work History
Commercial Rideshare Bodily Injury Adjuster
Farmers Insurance Company
Remote
10.2024 - Current
- Assessed and processed bodily injury claims while ensuring compliance with company policies and legal regulations.
- Collaborated with medical professionals to assess treatment plans and associated costs for claims.
- Conducted thorough investigations to gather necessary documentation and evidence for claim resolution.
- Negotiated settlements with claimants, balancing fairness with company interests to achieve optimal outcomes.
- Maintained accurate records of claims activity in the company's management system for compliance audits.
- Analyzed medical records and documentation for accuracy in claims processing.
- Managed complex bodily injury claims, applying strong analytical skills to determine appropriate resolutions.
- Evaluated bodily injury claims to determine liability and compensation amounts.
Bodily Injury Claims Adjuster
Farmers Insurance Company
Remote
01.2022 - 10.2024
- Evaluated and processed bodily injury claims to ensure compliance with policy guidelines.
- Communicated effectively with claimants, medical providers, and legal representatives to gather necessary information.
- Analyzed complex medical reports to assess liability and determine appropriate settlement amounts.
- Collaborated with legal teams to prepare for mediation and litigation processes enhancing case outcomes.
- Utilized claims management software to track claim progress and maintain accurate records consistently.
Customer Service Representative
Farmers Insurance
Remote
02.2021 - 01.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and streamline processes.
- Managed policy changes by providing accurate information and guidance to customers.
- Supported claims processing by gathering necessary documentation and ensuring timely follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Receptionist
Farmers Insurance - Christopher Gutierrez Agency
West, TX
05.2016 - 04.2020
- Managed front desk operations, greeting clients and directing inquiries to appropriate staff.
- Handled multi-line phone system, ensuring prompt and professional communication with customers.
- Processed insurance policy applications, verifying information for accuracy and compliance.
- Coordinated appointment scheduling, optimizing client flow and enhancing service efficiency.
- Maintained organized filing system for client records, improving retrieval and management processes.
- Assisted in training new reception staff on procedures and customer service best practices.
- Developed standard operating procedures for handling customer inquiries, increasing consistency in responses.
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
Education
GED -
GED - State of TX - 2013
Skills
- Claims investigation
- Problem-solving
- Critical thinking
- Risk assessment
- Conflict resolution
Timeline
Commercial Rideshare Bodily Injury Adjuster
Farmers Insurance Company
10.2024 - Current
Bodily Injury Claims Adjuster
Farmers Insurance Company
01.2022 - 10.2024
Customer Service Representative
Farmers Insurance
02.2021 - 01.2022
Customer Service Receptionist
Farmers Insurance - Christopher Gutierrez Agency
05.2016 - 04.2020
GED -
GED - State of TX - 2013