Amanda Howard
Pylesville,MD
Summary
Dynamic Administrative Assistant with a proven track record at Party Party Inc and Medstar Medical Group, excelling in customer relations and communication. Recognized for enhancing order processing efficiency and resolving inquiries effectively. Skilled in Microsoft Office Suite and adept at managing high call volumes while maintaining professionalism and fostering positive customer experiences.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Party Party Inc
01.2019 - Current
- Resolved customer inquiries efficiently, ensuring a positive experience with each interaction.
- Collaborated with team members to streamline order processing procedures, enhancing overall efficiency.
- Developed a comprehensive knowledge base of products to provide accurate information to customers.
- Identified recurring customer issues and proposed solutions to management for process improvements.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Cleaning and storing all dirty rental items.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
Certified Medical Assistant
Medstar Medical Group
03.2013 - 10.2018
- Assisted patients with check-in processes, ensuring accurate information collection and efficient service delivery.
- Monitored vital signs, documenting changes for physician review and timely interventions.
- Facilitated communication between patients and healthcare providers, enhancing overall care experience.
- Supported appointment scheduling, managing patient flow to optimize clinic efficiency.
- Maintained accurate health records, ensuring compliance with privacy regulations and data integrity.
- Processed billing inquiries, resolving issues to enhance patient satisfaction and streamline operations.
- Coordinated medical inventory management, ensuring adequate supplies for patient care.
- Prepared examination rooms by sanitizing and restocking necessary medical equipment.
- Educated patients on pre-appointment preparations, improving compliance and visit outcomes.
- Assisted with patient triage, prioritizing needs for timely physician attention.
- Collected laboratory specimens, following protocols to guarantee accuracy and safety.
- Conducted patient follow-up calls, ensuring adherence to treatment plans and addressing concerns.
- Participated in clinical procedure support, ensuring a sterile environment and assisting physicians as needed.
- Maintained a clean and organized workspace, adhering to health and safety standards.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Phlebotomy
- Measured patient spirometry.
- Administered vaccines and documented per doctor's orders.
Fitness Advisor
Gold's Gym
01.2006 - 03.2013
- Conducted personalized fitness assessments to tailor programs for individual client needs.
- Designed engaging fitness programs that aligned with client goals and preferences.
- Educated clients on proper nutrition to complement their fitness routines.
- Facilitated group fitness classes, ensuring a motivating and inclusive environment.
- Collaborated with team members to enhance gym facility maintenance and safety protocols.
- Provided exceptional customer service, fostering strong relationships with gym members.
- Promoted gym membership sales through effective communication of program benefits.
- Supported events and promotions to boost gym visibility and member engagement.
- Assisted in onboarding new members, ensuring a smooth transition into gym culture.
- Developed strategies to increase member retention through personalized follow-ups.
- Trained staff on best practices in customer relationship management and fitness instruction.
- Assisted club management in promotion of smoothies, new products, and promotions.
- Motivated members towards participating in group fitness classes.
- Developed targeted marketing materials showcasing available fitness programs which led to a notable increase in client inquiries and membership sales.
- Maintained clean and organized workout environment to enhance overall fitness experience.
Bartender
LIBERATORE'S Ristorante
10.2010 - 06.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
Associate of Science - Medical Assisting
Harford Community College
Bel Air, MD12-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Active listening
Timeline
Customer Service Specialist
Party Party Inc
01.2019 - Current
Certified Medical Assistant
Medstar Medical Group
03.2013 - 10.2018
Bartender
LIBERATORE'S Ristorante
10.2010 - 06.2011
Fitness Advisor
Gold's Gym
01.2006 - 03.2013
Associate of Science - Medical Assisting
Harford Community College