Amanda Huff
Quincy,IL
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management, and team-building abilities. Bringing many years of experience assessing training needs and conceptualizing training materials.
Skilled trainer with background in designing and conducting professional development programs. Strengths lie in understanding organizational training needs, creating customized curricula, and implementing effective learning strategies. Previous roles have seen significant improvements in employee performance and productivity as a direct result of tailored training initiatives. Possess strong communication skills, adaptability, and commitment to continuous learning.
Overview
16
16
years of professional experience
Work History
Grill Trainer/Customer Service Cashier
McDonald’s
Quincy, Illinois
02.2009 - 09.2024
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires.
- Resolved any issues raised by participants during the training session in a timely manner.
- Provided support for trainers in order to ensure successful delivery of courses.
- Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
- Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Recommended, selected, located, and obtained products to meet customer needs.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
BHT ( Mental Health Addiction, Rehab for Adults)
Clarity healthcare
Quincy, Illinois
04.2022 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided psychotherapy to patients dealing with mental health issues.
- Assessed and evaluated the mental and physical condition of patients.
- Monitored and documented patient progress in accordance with established protocols.
- Facilitated group therapy sessions to help patients address common issues such as addiction recovery, anger management, grief counseling.
- Prescribed medications according to physician orders and monitored their effectiveness over time.
- Provided crisis intervention services when needed by assessing danger levels of suicidal or homicidal thoughts or behaviors.
- Participated in case conferences with other professionals to discuss treatment options.
- Maintained accurate records of client interactions including diagnosis notes and progress reports.
- Actively collaborated with community organizations offering resources for those struggling with mental health concerns.
- Encouraged clients to express themselves through activities like art therapy or music therapy.
- Administered medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
- Created safe and supportive therapeutic milieu to promote recovery.
- Implemented evidence-based and best practice problem-solving interventions to establish protective measures for suicide prevention and self-harm.
- Conducted independent risk assessment for self-directed violence, analyzing risk factors, protective factors, mental status and current triggers.
- Developed collaborative safety plan with patient and family to prepare for discharge.
- Participated in root cause analysis for concerning patient behaviors to prevent acts of furtherance on inpatient unit.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Prep Person
Dunkin’ Donuts
, IL
04.2020 - 04.2022
- Prepared and cooked food items according to specific recipes and menu specifications.
- Cleaned, sanitized, and organized work area and equipment.
- Maintained a clean and safe work environment in accordance with established standards.
- Stocked kitchen with necessary supplies for daily operations.
- Followed proper sanitation guidelines when handling food products.
- Ensured freshness of ingredients used for cooking by checking expiration dates on all items.
- Organized pantry shelves and kept them neat and tidy at all times.
- Monitored stock levels of kitchen supplies such as spices, condiments., ensuring they are well stocked at all times.
- Washed dishes, pots, pans, utensils, cutlery, glasses, plates and other kitchenware after each use.
- Restocked inventory of food items and supplies as needed throughout shift.
- Followed safety procedures while operating machinery such as slicers, mixers.
- Communicated effectively with team members regarding prep tasks assigned during shift.
- Assisted with cleaning duties such as mopping floors, emptying garbage cans.
- Labeled containers appropriately with date and time stamps to ensure timely rotation of food products stored in walk-in coolers or freezers.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
Education
Quincy Senior High School
Quincy, IL06-2001
Skills
- Classroom oversight
- Resource procurement
- Course materials and supplies
- Dietary planning
- Training initiatives
- Group and individual instruction
- Presentations and demonstrations
- Training material updates
Timeline
BHT ( Mental Health Addiction, Rehab for Adults)
Clarity healthcare
04.2022 - 02.2024
Prep Person
Dunkin’ Donuts
04.2020 - 04.2022
Grill Trainer/Customer Service Cashier
McDonald’s
02.2009 - 09.2024
Quincy Senior High School