Amanda Huff
Summary
Dynamic healthcare leader with a proven track record of operational optimization, excelling in strategic planning and patient care efficiency. Spearheaded initiatives that reduced patient access times by over 50%. Enhanced team collaboration via Good Catch redesign and propelled an operational revenue growth of 22M in first year. Adept in process improvement and effective communication, driving successful outcomes in complex clinical environments.
Overview
17
17
years of professional experience
Work History
Director of Operations: Medical Oncology, Hematology, Radiation Oncology
UNC Health Rex
02.2024 - Current
- Oversee operations for Medical Oncology, Hematology, Radiation Oncology, and related departments, managing nine managers and 300 indirect reports.
- Facilitated Joint Venture Board presentations, while preparing budgets and providing operational oversight.
- Developed and implemented Physician Quality Metric Incentive Plan to enhance performance metrics.
- Executed Professional Services Agreements to establish collaborative partnerships.
- Managed physician recruitment processes including contract development, credentialing, and onboarding.
- Led recruitment and onboarding efforts for Advanced Practice Providers to strengthen clinical teams.
- Directed recruitment and retention strategies for clinic and cancer registry management leaders.
- Supervised onboarding of new Chief Physicist to ensure seamless integration into the team.
- Coordinated activities between different departments to ensure successful completion of projects.
- Developed and implemented operational policies and procedures to improve efficiency.
- Developed Oncology Program goal in accordance with accreditation continuance (encompassing radiation, medical oncology, and surgical oncology components)
- Reviewed contracts with vendors to ensure compliance with regulations, terms and conditions as well as ensuring best value pricing options.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Created effective business plans to focus strategic decisions on long-term objectives (Benign Hematology Program, Bispecifics Program).
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
Practice Administrator RN-Pulmonary Critical Care Medicine
Rush University Medical Center
08.2021 - 02.2024
- Reduced new patient access wait time from over 14 days to 3-7 days.
- Aligned staffing levels with demand to enhance operational efficiency.
- Increased and optimized ambulatory procedure services for better patient care.
- Conducted revenue and budget analysis, leading to effective development and implementation.
- Collaborated with recruitment partner to attract interventionalist director for procedural income.
- Onboarded ILD program director, providing resources for sustainable growth.
- Collaborative leader in development and opening of $450 million ambulatory facility in Chicago’s medical district.
- Focused on establishing comprehensive cancer, neurology, and lung care services.
Clinical Operations Manager-Otolaryngology Head/Neck Facial Plastics Surgery
Rush University Medical Center
08.2019 - 08.2021
- Streamlined staffing to align with demand for improved operational efficiency.
- Enhanced sterile endoscopy processing workflow to ensure compliance and safety standards.
- Optimized sterile instrument utilization process, minimizing waste and maximizing resource use.
- Restructured environment to promote cultural inclusivity and foster a positive workplace.
- Reduced staffing turnover during global pandemic through targeted retention strategies.
- Developed and executed business and safety case for effective instrument and supply storage.
Head and Neck Cancer Program Coordinator
Rush University Medical Center
04.2015 - 08.2021
- Executed complex patient care coordination, facilitating collaboration among surgical, radiation, and medical oncology teams.
- Oversaw management of tumor board operations and follow-up procedures.
- Coordinated multidisciplinary efforts to enhance treatment outcomes for patients.
- Streamlined communication between on-site and off-site oncology partners to improve workflow efficiency.
Direct Patient Care
Veterans Affairs Medical Center
Mountain Home, TN
01.2008 - 01.2015
- Coordinated infusion therapies, emphasizing chemotherapy and biotherapy for patient treatment.
- Conducted oncology research to enhance patient care strategies.
- Delivered nursing services across medical, surgical, oncology, and orthopedic specialties.
- Supervised nursing staff as charge nurse in ICU step-down environments.
Education
Doctorate of Nursing Practice - Executive Leadership Candidate
Duke University
Durham, NC01-2028
Master of Science - Nursing-Executive Track
Purdue University NW
Hammond, IN12.2022
Bachelor of Science - Nursing
King College
Bristol, TN12.2008
Skills
- Team leadership
- Process improvement
- Risk mitigation
- Strategic planning and execution
- Operational efficiency
- Project management
- Data analysis
- Patient care coordination
- Revenue cycle management
- Regulatory compliance
- Staff recruitment
- Workforce planning
- Capital spending
- Performance analysis
- Operations oversight
- Resource allocation
- Budget management
Credentials
- MSN
- RN
- OCN
- AMB-BC
- NEA-BC
Awards
- Mary Beth O’Holleran Nurse Mentorship Award (2018)
- Jane Llewellyn Transformational Leadership Award (2018, 2021)
- Professional Practice Model-Leadership Award (2018)
Publications
- MAR Implementation in an Outpatient Pulmonary Medicine Clinic, Poster, Rush Quality and Safety Fair, 2023
- Implementation of an Enhanced Recovery after Surgery (ERAS) Program for Head and Neck Cancer Patients, Poster, SOHN Conference, 2019, Poster winner
- Feeding Tube and Enteral Supplies: The gap between inpatient discharge and outpatient follow up, Poster, Rush Quality and Safety Fair, 2018
- Prophylactic Feeding Tubes in Head and Neck Cancer Patients, PPT presentation, 2018
- Fashionability and Comfort: Designing Chemotherapy Uniforms to Enhance the Well-being of Patients and Oncology Nurses, 2019, https://irispublishers.com/jtsft/fulltext/fashionability-and-comfort-designing-chemotherapy-uniforms-to-enhance-the-well-being-of-patients-and-oncology-nurses.ID.000538.php
Committee Service
- Cancer Center Executive Council
- Medical Oncology Governance Committee Facilitator and Co-Chair (UNC Rex)
- Oncology Governance Committee Member (UNC Health System)
- CCQI Operations and Decision Support Committee (UNC Health System)
- Physician Practice Management Committee
- Commission on Cancer Committee Administrative lead
- Breast Cancer Care Committee Administrative lead
- Integrative Care Committee
- AAACN Role of the RN in Ambulatory Care Nursing Position Paper & Statement Revision Task Force Member (2022-23)
- American College of Healthcare Executives (ACHE)
- National Association for Healthcare Quality
- Sigma Theta Tau International Nursing Honor Society Inductee and Member
- American Organization for Nursing Leadership
- American Nurses Association
- Oncology Nursing Society Member
- American Academy of Ambulatory Care Nursing
- Society of Otorhinolaryngology and Head/Neck Nursing
- Rush Ambulatory Department Advisory Committee
- Rush Ambulatory Professional Nursing Development Committee-Former Chair
Licensure And Certification
- Active Registered Nursing License with ability to register in any state without hindrance
- Board Certified Ambulatory Care Nurse
- Oncology Certified Nurse
- Board Certified Advanced Executive Nurse
References
References available upon request.
Timeline
Director of Operations: Medical Oncology, Hematology, Radiation Oncology
UNC Health Rex
02.2024 - Current
Practice Administrator RN-Pulmonary Critical Care Medicine
Rush University Medical Center
08.2021 - 02.2024
Clinical Operations Manager-Otolaryngology Head/Neck Facial Plastics Surgery
Rush University Medical Center
08.2019 - 08.2021
Head and Neck Cancer Program Coordinator
Rush University Medical Center
04.2015 - 08.2021
Direct Patient Care
Veterans Affairs Medical Center
01.2008 - 01.2015
Doctorate of Nursing Practice - Executive Leadership Candidate
Duke University
Master of Science - Nursing-Executive Track
Purdue University NW
Bachelor of Science - Nursing
King College
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