Amanda Hugel
Luxottica
Burlington,NC
27
years of professional experience
Dynamic Store Manager with a proven track record at Luxottica, excelling in customer service and training. Successfully increased customer satisfaction ratings through effective coaching and innovative merchandising strategies. Skilled in inventory management and problem-solving, fostering a motivated team environment that drives performance and enhances employee engagement.
Work History
Store Manager
14 Years- Led store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Analyzed sales data to develop effective merchandising strategies, optimizing product placement,
- Managed two-store operations concurrently, overseeing performance across both locations with combined sales volume of $1.5 million.
- Owned performance against Kids KPI targets by delivering 6–8% versus 5% brand goal and supporting Multiple’s KPI results at 60–80% versus 30% brand goal across region.
- Oversaw daily store operations by managing 11 employees in-store.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Fostered a positive team environment, enhancing employee engagement and retention rates.
- Conducted performance reviews, providing constructive feedback to support staff development and growth. All team member’s are currently 92% or above for YTD goals
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures. All inventories have been under 1% since taking over the location.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele. NPS score has been nothing less than 92%
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Hold weekly conversations with all team members to discuss performance
- Assisted with hiring, training and mentoring new staff members. I have had the pleasure of recruiting, hiring, training, and promoting 12-15 employees during my tenure at Luxottica. All positions start as part time associates and have been promoted to assistant and store managers
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one. I was a training captain for my regions, giving me the opportunity to help train new managers that come on board with us
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. For 2025 Q1 results were +30% comp Q2 results were +15% Q3 results +5% giving us the increase to LY results
Store Manager
1 Year 11 Months- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Owned sales volume management across $950,000–$1,000,000 range.
- Oversaw 15–20 team members under operational needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Store Manager
26 Years 7 Months- Directed daily store operations, maintaining sales floor readiness and consistent customer service standards.
- Supervised associate schedules, task assignments, and coverage to support efficient team execution.
- Monitored sales goals, operational KPIs, and service behaviors to improve store performance.
- Trained staff on product knowledge, selling techniques, and customer engagement expectations.
- Managed inventory controls, shipment processing, and stock replenishment to reduce merchandise discrepancies.
- Implemented visual merchandising standards to support brand presentation and product accessibility.
- Resolved customer concerns and escalated issues, preserving service quality and customer loyalty.
- Enforced cash handling, loss prevention, and policy compliance across store transactions and operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw coordination and performance of front store and pharmacy associates, managing 6–20 team members.
- Managed inventory team during store inventories, ensuring all counts complied with company policy and inventory accuracy was maintained.
- Spearheaded store launch as first location in region to open MinuteClinic.
- Managed sales volume at approximately 1.6 million.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Multi Store Manager
Shift scheduling
Goals and performance
Team building and leadership
Relationship building and management
Culture development
Budget development
Timeline
Store Manager
Luxottica
11.2012 - CurrentRead More
Store Manager
AC Moore
08.2008 - 07.2010Read More
Store Manager
CVS Pharmacy
04.2000 - 2008Read More
Fort Meade High
High School Diploma
Read More