Amanda Hummel
Miami,USA
Summary
Versatile and results driven professional with expertise in marketing, sales, customer service, project management, and hospitality, adept at driving revenue growth through networking and client relations. Energetic, punctual, efficient and goal oriented with a well-rounded background in optimizing internal performance. Offering an excellent track record of service within various high-volume environments. Skilled in project management, event planning and marketing initiatives to enhance brand awareness. Experienced with developing and executing comprehensive sales and marketing strategies.
Overview
19
19
years of professional experience
Work History
Strategic Sponsorships Director
Biohack Miami
08.2025 - Current
- Cultivated relationships with local businesses, securing donations and sponsorships for various initiatives.
- Secured sponsorships from key industry partners for improved brand visibility at high-impact gatherings.
- Secured sponsorships by developing targeted proposals and delivering persuasive presentations to potential partners.
- Developed and implemented strategic sales plans to achieve revenue targets.
- Analyzed market trends and customer feedback to refine sales strategies.
- Fostered relationships with key clients, improving customer satisfaction and loyalty.
- Collaborated with marketing teams to create promotional materials that drive engagement.
High Ticket Closer
LightLounge
01.2024 - Current
- Closed sales by demonstrating product features and benefits to clients.
- Developed strong client relationships through effective communication and follow-up strategies.
- Analyzed customer feedback to enhance service offerings and improve satisfaction rates.
- Trained new team members on sales techniques and company policies to ensure consistent performance.
- Implemented streamlined processes for lead generation, increasing overall sales efficiency.
- Collaborated with marketing teams to create targeted campaigns that drove customer engagement.
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
Marketing Manager
Just Tile and Marble
FL
08.2018 - 12.2024
- Cultivated new business opportunities by actively prospecting and networking with potential clients, resulting in an increase in customer base.
- Negotiated and closed major deals with key accounts, resulting in massive growth in annual sales volume.
- Coordinated complex schedules and travel arrangements for CEO, ensuring seamless communication and efficient time management.
- Organized and executed events and meetings, overseeing all logistical details and ensuring smooth execution.
- Conducted research and prepared detailed reports on industry trends and competitor analysis to support strategic decision-making processes.
- Generated promotional campaigns and content for website, blog posts, press releases and social media accounts.
- Identified potential partners and negotiated contracts for joint marketing initiatives.
- Designed and executed email campaigns to target existing customers with relevant offers.
- Attended and participated in industry events, shaping marketing and communication initiatives.
House Manager
Sitter City
CO
01.2017 - 08.2018
- Provided exceptional care and supervision for children aged 1-8, ensuring their safety and wellbeing at all times.
- Developed and implemented engaging activities and educational games, fostering intellectual and emotional growth in children.
- Established a strong bond with children and their families, maintaining open and effective communication to address any concerns or special requests.
- Successfully managed all household tasks, including meal preparation, laundry, and light housekeeping, contributing to a clean and organized environment for the entire family.
- Utilized time-management techniques to prioritize tasks efficiently without sacrificing quality or accuracy.
- Demonstrated strong organizational skills to ensure smooth running of the household, including scheduling, budgeting, and coordinating events.
Sales Manager
Carmichael Training Systems
CO
01.2015 - 01.2017
- Managed all account billing, ensuring accurate and timely processing of invoices, resulting in a reduction in billing errors.
- Developed and implemented new billing procedures and controls, resulting in an increase in efficiency and a reduction in billing cycle time by 15 days.
- Successfully resolved complex billing issues with clients, resulting in an increase in customer satisfaction and a decrease in outstanding accounts receivable.
- Collaborated with cross-functional teams to streamline the billing process, resulting in a reduction in manual data entry and improved overall departmental productivity.
Fraud Analyst
FirstSource
CO
01.2014 - 01.2015
- Conducted thorough investigations into suspected fraudulent activities, resulting in the identification and prevention of several high-value fraudulent transactions.
- Analyzed large volumes of financial data to detect patterns and anomalies, leading to the development and implementation of more effective fraud detection and prevention strategies.
- Collaborated with cross-functional teams, including law enforcement agencies and internal stakeholders, to gather evidence and build strong cases against fraudsters, resulting in successful prosecutions and monetary recovery.
- Developed and delivered comprehensive training programs on fraud awareness and prevention to increase staff knowledge and vigilance, reducing the risk of fraud incidents within the organization.
Assistant Manager
Massage Envy
CO
03.2011 - 01.2014
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
Technical Support Representative
Affiliated Computer Services
CO
09.2010 - 03.2011
- Resolved an average of 50 technical issues per day, achieving a 95% customer satisfaction rate and exceeding the department's monthly targets.
- Collaborated with cross-functional teams to streamline troubleshooting processes, resulting in a reduction in average handling time for support tickets.
- Developed and delivered training sessions for new hires, ensuring a smooth onboarding process and improving team efficiency.
- Implemented a customer feedback system, collecting and analyzing data to identify trends and areas for improvement, resulting in a reduction in recurring technical issues.
Customer Service Representative
Spectrum
CO
01.2009 - 09.2010
Administrative Assistant
Future Finishings
CO
02.2008 - 01.2009
Front Desk Receptionist
Fidelity National Title
CO
06.2007 - 02.2008
Education
Bachelor of Arts (B.A.) - Business Administration
University of Colorado Colorado Springs
Colorado Springs, CO05.2016
Skills
- Customer service
- Schedule & calendar planning
- Executive support
- Administrative support
- Office management
- Meticulous attention to detail
- Project management
- Strategic planning
- Invoice processing
- Travel coordination
- Expense reporting
- Project planning
- Resourceful
- Phone etiquette
- Business administration
- Database management
- Document preparation
- Conflict management
- Technical support
- Project oversight
- Payroll
- Proofreading
- Filing and data archiving
- Appointment setting
- Accounting
- Process improvements
- Meeting planning
- Task delegation
- Software knowledge
- Staff management
- Bookkeeping
- Social media management
- Human resources management (HRM)
- Performance improvement
- Risk management
- AR/AP
- Self-starter
- Multitasking Abilities
- Reliable and responsible
- Effective communication
- Problem-solving abilities
Timeline
Strategic Sponsorships Director
Biohack Miami
08.2025 - Current
High Ticket Closer
LightLounge
01.2024 - Current
Marketing Manager
Just Tile and Marble
08.2018 - 12.2024
House Manager
Sitter City
01.2017 - 08.2018
Sales Manager
Carmichael Training Systems
01.2015 - 01.2017
Fraud Analyst
FirstSource
01.2014 - 01.2015
Assistant Manager
Massage Envy
03.2011 - 01.2014
Technical Support Representative
Affiliated Computer Services
09.2010 - 03.2011
Customer Service Representative
Spectrum
01.2009 - 09.2010
Administrative Assistant
Future Finishings
02.2008 - 01.2009
Front Desk Receptionist
Fidelity National Title
06.2007 - 02.2008
Bachelor of Arts (B.A.) - Business Administration
University of Colorado Colorado Springs