Amanda Hurst
Sunset,UT
Summary
Experienced Patient Coordinator with excellent communication skills and knowledge of mental health as evidenced by 14 years of supporting patients and families within the healthcare system.
Overview
19
19
years of professional experience
Work History
Lead
Huntsman Mental Health Institute
01.2024 - Current
- Assist program manager with providing and/or leading patient and milieu behavioral interventions, specifically in escalated situations.
- Lead and facilitate training to staff in patient behavioral codes.
- Attend weekly meetings with psychiatric technicians.
- Cover the responsibility of the psychiatric technicians when they are on break, in a meeting, or in rounds.
- Assist in the development of patient behavioral expectations/plans in the milieu.
Patient Coordinator
Huntsman Mental Health Institute
08.2015 - Current
- Educate and orient patients and families to ensure their knowledge of the Day Treatment programs and what to expect when treatment is completed.
- Admit, discharge, and transfer patients.
- Provide tours to prospective patients and families.
- Manage the waitlist for admission to the program and speak directly with parents to provide information and coordinate admission.
- Monitor patients' pre-authorization status, ensures insurance coverage, and escalates complicated issues to appropriate financial counselor or pre-auth team.
- Gather psychiatric testing, lab records, and other necessary records to help facilitate coordination of patient care.
- Receive and respond to voice messages, emails, and other interactions from parents and patients.
- Respond to crisis situations of current and past patients.
- Help to coordinate referrals and orientation times from the inpatient units and also outpatient admissions.
- Coordinate with the Financial Office and Insurance Reviewers to resolve any issues with insurance coverage.
- Assist clinical staff with patient medications, lab work, and vitals when needed.
- Function as a member of the interdisciplinary treatment team and may coordinate with leadership to maintain department forms.
- Monitor program performance by helping to coordinate research data collection on the effectiveness of the Day Treatment programs.
- Order, stock, and maintain clerical and patient supplies.
Psychiatric Technician II
Huntsman Mental Health Institute
06.2011 - 08.2015
- Responsible for the safety of the youth.
- Paraprofessional in the academic setting.
- Report observations to treatment team.
- Facilitate groups.
- Attend weekly rounds meetings.
- Collect and chart urine samples.
- Complete daily charting.
Preschool Teacher/Preschool Aide/After School Teacher/Van Driver
The Winner School
06.2009 - 06.2010
- Teach children daily.
- Plan and prepare weekly lesson plans.
- Complete progress reports and testing.
- Handle food.
- Attend monthly meetings.
- Pick up after school kids.
Hostess/Manager
Bards Food and Drink
07.2006 - 01.2007
- Handle money.
- Seat guests.
- Clean and properly close building at night.
- Authority to properly deal with customer complaints.
- Set up for catering and special occasions
Education
Bachelor of Science - Childhood Development
Southern Utah University
Cedar City, UT05-2009
High School Diploma -
Payson High School
Payson, UT05-2004
Skills
- 2019 UNI award winner
- Advisory Board Member for 'The I Love You, Bro Project'
- Legislative achievements in mental health
- Volunteer work with AFSP
Timeline
Lead
Huntsman Mental Health Institute
01.2024 - Current
Patient Coordinator
Huntsman Mental Health Institute
08.2015 - Current
Psychiatric Technician II
Huntsman Mental Health Institute
06.2011 - 08.2015
Preschool Teacher/Preschool Aide/After School Teacher/Van Driver
The Winner School
06.2009 - 06.2010
Hostess/Manager
Bards Food and Drink
07.2006 - 01.2007
Bachelor of Science - Childhood Development
Southern Utah University
High School Diploma -
Payson High School
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