AMANDA IADEVAIO
Massapequa,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Training Officer
NYPD
Jamaica, NY
08.2021 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Adjusted instructional strategies according to police officer needs and understanding of material.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Established personnel qualifications and coordinated onboarding activities.
- Scheduling and management of trainings and qualifications of over 200 police officers in the command with 100% compliance rate.
- Identified training needs and planned classes accordingly.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Monitored day-to-day activities of [Type] company and employees, noting areas needing improvement and implementing plans for rectification.
- Developed and implemented updating training programs for over 220 police officers and supervisors.
Highway Safery Police Officer
NYPD
07.2014 - 08.2021
- Investigated and reported crimes, accidents, offenses and damage to property.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
- Reported deficient streetlights, signs and road surfaces to keep residents safe.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
- Issued traffic citations and electronic tickets for violations of traffic laws.
Police Patrol Officer
NYPD
12.2006 - 06.2014
- Issued warnings and citations for traffic violations.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Responded to call-outs during periods of low coverage or high demand to serve public in [Location].
- Backed up patrol officers during difficult stops or to answer complex questions.
- Maintained positive community relations through active communication at crime scenes and assistance with programs such as mentoring underprivileged kids and teaching at Citizen's Police Academy events.
- Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
- Patrolled [Type] location to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Collaborated with court prosecutors and testified in court in support of over 100 cases per year.
Health Services Management Journeyman
USAF
04.2002 - 08.2004
- Assisted with regulatory issues such as records compliance.
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Scheduling and management of sick call procedures.
- Developed and maintained electronic record management systems to analyze and process data.
- Communicated with patients, ensuring that medical information was kept private.
Information Systems Technician
USAF
11.2000 - 03.2002
- Installed, modified and repaired software and hardware to resolve technical issues.
- Monitored [Number] [Type] servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed tests of functionality, security and performance of different workstations and devices.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Built and provided basic end-user troubleshooting and desktop support on Windows.
Education
High School Diploma -
Connetquot High School
Bohemia, NYSkills
- Class Design
- Material Preparation
- Employee Mentoring
- Lesson Planning
- Training and Development Skills
- Active Listening
- Customer Satisfaction
- Technology Use
- Motivational Leadership
- Online Training
Certification
- Document Inspection for Law Enforcement Training - 6/6/2022
- Drone Assessment and Response Tactics Training - 7/29/2022
- Field Training Officer Program certification] Training - 1230/2014
- HME - Homemade Explosives: Awareness, Recognition, and Response Training - 12/01/2021
- ILERSBA - Initial Law Enforcment Response To Suicide Bombing Attacks Training - 12/13/2021
- LGBTQIA Plus Awareness Training - 11/02/2022
- Conterterrorism Bureau Site Protection through Observational Techniques Training - 3/29/2022
- Counter Terrorism Law Enforcement Prevention and Deterrence of Terrorist Attacks Training - 5/10/2022
- Counterterrorism Bureau Critical Decision Making for Complex Coordinated Attacks ertification] Training - 4/15/2022
- Equal Employment Opportunity Transgender Diversity and Inclusion:Executive Order 16 Training -8/04/2017
Additional Information
Awards: AF Training Ribbon, National Defense Service Medal, AF Outstanding Unit Award, Enlisted Medical Badge, Excellent Police Duty (2011)
Timeline
Training Officer
NYPD
08.2021 - Current
Highway Safery Police Officer
NYPD
07.2014 - 08.2021
Police Patrol Officer
NYPD
12.2006 - 06.2014
Health Services Management Journeyman
USAF
04.2002 - 08.2004
Information Systems Technician
USAF
11.2000 - 03.2002
High School Diploma -
Connetquot High School