Amanda Ilagan
Summerville,SC
Summary
Empathetic and dedicated, with a passion for delivering patient-centered care in a supportive and compassionate manner. Known for strong communication skills, adaptability, and the ability to build rapport with patients and families. Eager to contribute to a collaborative healthcare team, with a commitment to learning, growing professionally, and providing high-quality care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Bath & Body Works
North Charleston, SC
05.2024 - 09.2024
- Demonstrated strong communication skills while interacting with a diverse customer base.
- Manage customer transactions, ensuring satisfaction with products, and address concerns in a timely manner.
- Handle customer complaints with empathy, offering solutions that ensure satisfaction.
- Gained in-depth knowledge about products, including ingredients and benefits, allowing for effective product recommendations based on customer needs.
- Assisted in inventory management and product restocking, which reinforced attention to safety protocols and organization.
Server
First Watch
Summerville, SC
05.2023 - 08.2023
- Delivered exceptional customer service, addressing needs promptly and professionally, ensuring a positive dining experience.
- Managed multiple tables and served food and beverages in a high-volume environment, honing the ability to prioritize tasks, and stay organized under pressure.
- Collaborated with kitchen staff, hostesses, and fellow servers to ensure smooth and efficient operations
Server/Cashier
Chick-fil-A
North Charleston, SC
05.2020 - 08.2021
- Delivered service in a fast-paced environment, developing interpersonal skills that support building trust and rapport with patients.
- Consistently provided compassionate and efficient customer service, applying active listening, and problem-solving skills.
- Successfully balanced multiple responsibilities, including taking orders, preparing food, and handling cash, while maintaining composure under pressure.
Education
Bachelors of Science in Nursing -
Charleston Southern University
Charleston, SC05-2025
Skills
- Compassion
- Problem solving
- Emotional intelligence
- Teamwork and collaboration
- Time management
- Eager to learn
- Critical thinking
- Active listening
Accomplishments
- Student Advisory Council Board Member
- Sigma Theta Tau: Member
- Alpha Nu Omega (Student Nurses' Association): Member
- Marion Larisey Award (Sigma Theta Tau)
Certification
- Basic Life Support (BLS) by American Heart Association (AHA)
- Advanced Cardiac Life Support (ACLS)
- Mental Health First Aid
Timeline
Customer Service
Bath & Body Works
05.2024 - 09.2024
Server
First Watch
05.2023 - 08.2023
Server/Cashier
Chick-fil-A
05.2020 - 08.2021
Bachelors of Science in Nursing -
Charleston Southern University